Programmer/Analyst (Req. 26487)

UCLA, Los Angeles
Aug 11, 2017
Institution Type
Four-Year Institution

Under the general direction of the Assistant Director of the Office Technology Center, the incumbent will provide desktop support to Student Affairs Departments, staff and students. The incumbent is also responsible for the day to day supervision of a team of student staff who provide hardware and software support to the Student Affairs Organization.  Duties include: Install, troubleshoot, document and upgrade departmental hardware and software, security updates and other routine maintenance; Provide on-site, telephone, and email support; Provide consultation to users on hardware and software needs as requested by OTC Director or the Assistant Director; Document and maintain software licenses and hardware inventory; Assist in the implementation of standards and procedures to ensure computer security and compliance with OTC and UCLA campus Policies; manage multiple computing labs and support  broad range of applications; monitor day-to-day technical operations performed by student staff and provide second-level support. Communicate regularly with Assistant Director and other campus computing groups to keep abreast of current trends in technology and computing.

Application Instructions

Applicants must submit their qualifications via UCLA's Career Opportunities website at  Reference position #26487.     AA/EEO

Direct URL Link:

The complete listing of qualifications is available on UCLA's official job posting.


  • Skill in hardware installation and troubleshooting with the ability to quickly and efficiently assist end-users in a variety of levels with hardware and software problems.
  • Ability to formulate clear policies and procedures, taking account of competing priorities, to ensure that the availability and usability of information technology is maximized.
  • Expert knowledge of Microsoft Windows and Mac operating systems including advanced imaging and deployment techniques.
  • Working knowledge of local-area-network (LAN), Internet protocols, Active Directory and Group Policies.
  • Ability to work under minimal supervision. Ability to establish priorities for assignments when faced with heavy workload and pressure of deadlines. Ability to switch activities and priorities quickly.
  • Skill in writing grammatically correct and well-organized technical documentation and training materials for all level of users.
  • Demonstrated proficiency in managing computer systems support services and guiding support personnel, including selection, training and scheduling, while organizing the workflow and delegating responsibility for service desk coverage in the most effective manner.
  • Demonstrated ability in diagnosing and remedying workstation problems and failures promptly and effectively.
  • Ability to evaluate hardware and software, devise benchmarks, draw comparisons, and write reviews.
  • Excellent organizational skills and ability to effectively prioritize tasks, track many projects simultaneously and ensure the completion of all in a timely manner. Ability to establish priorities for assignments when faced with heavy workload and pressure of deadlines.
  • Demonstrated knowledge of mobile platforms, iOS and Android.
  • Ability to make oral presentations and provide training to users on a variety of levels on use of relevant software and hardware, as well as Service Desk policies and procedures.
  • Demonstrated knowledge of enterprise wide Patch management software to report and remediate OS and application security vulnerabilities.
  • Demonstrate supervisory skills: planning, organizing, leading, and controlling. Experience working with a large number of student staff.
  • Demonstrated knowledge of Enterprise level workstation imaging techniques and tools used to deploy workstations in a touchless and remote method.
  • Working knowledge of projectors and related A/V devices including wireless media streamers.


  • Physical capability sufficient to lift microcomputer equipment weighing up to 50 pounds.




UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 12 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy -

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