Associate Director, Business IT

Location
Durham, NC
Posted
Aug 11, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

diversity employer



Associate Director, Business IT
DCRI - Information Technology

Who We Are:
As the world's largest academic clinical research organization and part of the Duke University School of Medicine, the Duke Clinical Research Institute (DCRI) is known for conducting groundbreaking multinational clinical trials, managing major national patient registries, and performing landmark outcomes research. We are dedicated to advancing clinical research by promoting innovation, education, scientifically designed studies, and operationally efficient clinical trial conduct.

Application Configuration, Development & Support:
  • Manage and provide direction for the application development team in support of business operations.
  • Design, configure and develop new solutions, enhancements and upgrades to application software.
  • Provide senior level technical leadership to project managers and programmers working on development teams.
  • Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
  • Implement and manage L2/L3 support that meets or exceeds the required service levels.

Innovation:
  • Stay abreast of industry changes in back office services for Clinical Trial Research and continually review/analyze new application solutions in support of future changes.
  • Share and adopt best practices from other Duke entities (DHTS/ORI/Univ) external partners and stakeholders.
  • Enhance business innovation by enlightening the business of new system capabilities, tools and methods in support of business Operations.

Strategy & Planning:
  • Evaluate business requests for scoping, risk, approach, priority and make recommendations to project review board.
  • Work with IT Product Managers to analyze existing application effectiveness, efficiency, usage to implement programs that will increase system ROI.
  • Develop and maintain a 3-year strategic road map for the entire application portfolio.

System Development Life Cycle (SDLC):
  • Implement, support and sustain the approved SDLC ensuring correct use of risk based development practices.
  • Demonstrate efficient delivery cycle times with a goal of continuous cycle time reductions. Assure all system testing and validation is completed ensuring high quality while minimizing risk.
  • Sales Force Center of Excellence (CoE) Design, build, deploy and manage a world-class SFDC configuration, development and support organization.
  • Provide all SFDC services to Quote to Cash and secondary SFDC services to Project to Close and Data to Visualization. Build partnerships with providers of SFDC services such development services can flex with demand. Develop & deliver L3 SFDC (engineering) level support capabilities for the platform.
  • Provide business consulting services on all capabilities of the SFDC core platform.
  • Develop & deliver L3 SFDC Partner Solutions (engineering) for Quote to Cash modules.

Other Duties:
  • Participate in Technology & Data Solutions Strategic planning.
  • Participate in IT, Technology & Data Solutions and business operating team meetings.
  • Take ownership and drive assigned programs & projects outside of responsible area.
  • Drive change within IT & DCRI in line with mission, vision, values and goals.
  • Perform other related duties not explicitly described herein.


Requisition Number
401304290

Location
Durham

Duke Entity
MEDICAL CENTER

Job Code
2429 ASSOC DIR, IT

Job Family Level
E

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Education:
BS in Computer Science, Engineering, Mathematics or related discipline. (Masters preferred)

Program Management Experience:
10+ years senior management experience in application development 5+ years experience supporting all or major portions of Lead to Cash value stream 5+ years senior level developer experience with SFDC 5+ Life Science experience (CRO preferred) Relationship management experience with business leaders.

Skills: SFDC certification or badges Agile/scrum knowledge Modern dev/ops processes such as continuous testing, integration and validation.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Auto req ID

92538BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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