Box Office/Office Manager
Posting Number C902P
Quick Link for Posting http://jobs.uark.edu/postings/22016
Working Title Box Office/Office Manager
Position Number 13328
Department Faulkner Performing Arts Center
About the University
Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
About the College/Department
About the College:
The J. William Fulbright College of Arts and Sciences is the largest and most academically diverse unit on campus with 19 departments and 43 academic programs and research centers. The college provides the core curriculum for all University of Arkansas students and is named for J. William Fulbright, former university president and longtime U.S. senator.
The University of Arkansas is committed to provide an educational and work environment in which thought, creativity, and growth are stimulated, and in which individuals are free to realize their full potential. The J. W. Fulbright College of Arts and Sciences promotes these ideals and welcomes applicants who foster an inclusive environment through an open exchange of voices and ideas from populations of diverse backgrounds.
About the Department:
The newest performing arts center at the University of Arkansas - a renovation of the old Field House - is named the Jim and Joyce Faulkner Performing Arts Center in honor of the couple's major gift to the project. Completed in September 2017, this world-class performance venue is 39,400 square feet, with seating for 587, and a stage that can accommodate as many as 250 performers. The center is the main performance venue for the university's J. William Fulbright College of Arts and Sciences Department of Music and hosts guest musical activities for the university and Northwest Arkansas community.
Department Home Page http://faulkner.uark.edu/
Job Type Staff
Summary of Job Duties
The Box Office/Office Manager will oversee the daily operations and finances of the box office and Director's office for the Faulkner Performing Arts Center (FPAC). This position will be responsible for answering phone calls, email inquiries, financial reports, making deposits, social media, marketing/outreach, and daily administrative office tasks. The Box Office/Office Manager will also help coordinate and schedule all front of house operations with both student-based and professional crews. This position reports directly to the Managing Director of the FPAC. This position will perform other duties as assigned.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
- The formal education equivalent of a bachelor's degree with a major in sociology, public administration, or related field.
- At least two years of experience in program administration or related area.
Applicable equivalencies may be considered.
Does this job require any license(s)/certification(s)? No
If yes, please specify
- At least two years of experience in a box office/front of house administrative position
- Proven record of accomplishment and experience working in the field (box office, administrative, and/or customer service)
- Experience with the standard operations of a performing arts center front of house
- Demonstrated understanding and experience of standard practices in the performing arts and event production
Knowledge, Skills and Abilities (KSAs)
- Knowledge of all disciplines of box office equipment
- Customer service skills, including demonstrated knowledge of all disciplines of customer service
- Ability to think strategically about all aspects associated with the image of the Center, including Resident Companies, patrons, and institutions
Physical activities associated with this position
The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.
- Manipulate items with fingers, including keyboarding
- Repetitive motion
The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m. (40 hours per week, schedule may vary based on department needs to include some evenings and weekends as required)
Overtime Eligible No
Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. No
Work Location/Building Fayetteville Campus - Faulkner Performing Arts Center
Benefits Eligible Yes
Appointment Percent 100
Pay Grade Level C116
Does this Position require a Motor Vehicle Reports Check? No
Does this position require a background check? Yes
If yes, please specify
- Criminal background check
- Sex offender registry check
- Financial history background check
Does this position require a substance abuse test? No
Pre-employment Screening Requirements
The University of Arkansas is committed to providing a safe campus community. We conduct background investigations for applicants being considered for employment. Background investigations include a criminal background check, a sex offender registry check, and when appropriate, a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Posting Detail Information
Future Open Date
Close Date 08/24/2017
Open Until Filled No
Anticipated Start Date
Anticipated End Date (for temporary appointments)
Recruitment Contact Information
University of Arkansas Human Resources
All application materials must be uploaded to the U of A's employment system at jobs.uark.edu. Please do not send to listed recruitment contact.
Special Instructions Summary
Hiring Location 222 Administration Building Fayetteville, AR 72701.
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Internal Posting No
City, St. Fayetteville, AR
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- Cover Letter/Letter of Application
- Proof of Veterans Status