Patient Relations Assistant/UKHC

Location
Lexington, KY
Posted
Aug 11, 2017
Institution Type
Four-Year Institution


The department of Cancer Clinic Services is seeking a Patient Relations Assistant to check patients in and check patients out, schedule patient appointments, answer phones, and triage patients to ensure they are connected with the proper staff.

Will work with cash collections, schedule ancillary services, obtain pre-certifications, and correct registration of patients in the system.

Verify insurance and demographic data, reconcile end of day process, provide excellent customer service, and monitor wait times and expectations.

Resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure process problems.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE11352

Working Title


Department Name
M3030:Cancer Clinic Services

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.45-20.13/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

high level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing and walking, and requires sitting for long periods of time



Shift

40 hour per week Monday-Friday



Skills/Knowledge/Abilities

Attention to detail, computer literacy



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associate's degree with 4 or more years related experience



Deadline to Apply
08/17/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
  2. * Please indicate your years of paid work experience in customer service.
    • None
    • More than 0, through 1 year
    • More than 1, through 3 years
    • More than 3 years
  3. * Please choose the answer that best describes your years of paid, full-time employment experience with oncology patients.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  4. * Do you have experience with customer service in an academic or other professional setting where it was necessary to interact with the public by phone and/or in-person?
    • Yes
    • No
  5. * Please describe a situation when you delivered exceptional customer service to resolve a patient or physician complaint.

    (Open Ended Question)

  6. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

PI99009678