IT Tech Full Time

Employer
Delaware North
Location
Wheeling, WV
Posted
Aug 10, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description
Position summary The OpportunityThe Level 1 Technician will provide first level technical support to end users on a diverse range of systems in production at the property. Interface with all levels of Customer Support Engineers, VARs, OEMs, end-users & internal departments.
Essential Functions:
  • Provide first level troubleshooting of systems and hardware to end users
  • Ability to logically identify, isolate, and formulate resolutions to root causes of systems issues
  • Ability to quickly learn new systems in a fast paced environment
  • Capable of effectively prioritizing tasks under pressure situations
  • Extensive knowledge of Windows desktop operating systems
  • Extensive knowledge of Microsoft Office Suites
  • Effectively determine when to escalate support requirements to a Level 2 technician
  • Properly maintain and follow all departmental forms, logs, controls, and safety procedures
  • Provide basic troubleshooting of network issues related to PC/Server connectivity
  • Willingness to extend capabilities of knowledge through independent study, on the job mentoring and formalized training
  • Provide a high level of customer service to guests of Wheeling Island through knowledge of property layout and onsite events
  • Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs
  • Effectively interface with all levels of the Wheeling Island organization
  • Ability to work independent of and with minimal management supervision
  • Provide written status reporting to management and end users
  • Demonstrated ability to bridge the communications gap between technical issues and non-technical business users
  • Perform other duties as assigned by Management
Experience Required:
  • 6 months of experience preferred.
  • Bachelor;s degree preferred not required.
  • Knowledge and understanding of a call center environment
  • Knowledge of networks, ports, routers, TCP/IP internet protocols, and all windows based operating systems
Knowledge, Skills & Abilities:
  • Exceptional troubleshooting, customer service, listening and communications skills
  • Must be able to obtain and maintain a Level 2 West Virginia Lottery Table Games License
  • Must be able to obtain and maintain a West Virginia Racing Commission License
Physical Requirements:
  • Ability to lift up to 70 pounds
  • Ability to stand or walk for long periods of time
Environmental Working Conditions:
  • May be exposed to secondhand smoke
  • May be exposed to high volume noise
  • May be exposed to fumes/odors/dust/dirt

Company Description
Delaware North is a global food service and hospitality company headquartered in Buffalo, New York in the United States. The company operates in the lodging, sporting, airport, gaming and entertainment industries


Wheeling, WV

07a1613410

Wed, 9 Aug 2017 09:17:33 PDT

PI99005715