IT Tech Full Time

Delaware North
Wheeling, WV
Aug 10, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description
Position summary The OpportunityThe Level 1 Technician will provide first level technical support to end users on a diverse range of systems in production at the property. Interface with all levels of Customer Support Engineers, VARs, OEMs, end-users & internal departments.
Essential Functions:
  • Provide first level troubleshooting of systems and hardware to end users
  • Ability to logically identify, isolate, and formulate resolutions to root causes of systems issues
  • Ability to quickly learn new systems in a fast paced environment
  • Capable of effectively prioritizing tasks under pressure situations
  • Extensive knowledge of Windows desktop operating systems
  • Extensive knowledge of Microsoft Office Suites
  • Effectively determine when to escalate support requirements to a Level 2 technician
  • Properly maintain and follow all departmental forms, logs, controls, and safety procedures
  • Provide basic troubleshooting of network issues related to PC/Server connectivity
  • Willingness to extend capabilities of knowledge through independent study, on the job mentoring and formalized training
  • Provide a high level of customer service to guests of Wheeling Island through knowledge of property layout and onsite events
  • Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs
  • Effectively interface with all levels of the Wheeling Island organization
  • Ability to work independent of and with minimal management supervision
  • Provide written status reporting to management and end users
  • Demonstrated ability to bridge the communications gap between technical issues and non-technical business users
  • Perform other duties as assigned by Management
Experience Required:
  • 6 months of experience preferred.
  • Bachelor;s degree preferred not required.
  • Knowledge and understanding of a call center environment
  • Knowledge of networks, ports, routers, TCP/IP internet protocols, and all windows based operating systems
Knowledge, Skills & Abilities:
  • Exceptional troubleshooting, customer service, listening and communications skills
  • Must be able to obtain and maintain a Level 2 West Virginia Lottery Table Games License
  • Must be able to obtain and maintain a West Virginia Racing Commission License
Physical Requirements:
  • Ability to lift up to 70 pounds
  • Ability to stand or walk for long periods of time
Environmental Working Conditions:
  • May be exposed to secondhand smoke
  • May be exposed to high volume noise
  • May be exposed to fumes/odors/dust/dirt

Company Description
Delaware North is a global food service and hospitality company headquartered in Buffalo, New York in the United States. The company operates in the lodging, sporting, airport, gaming and entertainment industries

Wheeling, WV


Wed, 9 Aug 2017 09:17:33 PDT