Assistant Director, Graduate Retention, Assessment & Advising, School of Business & Nonprofit Mngt.
Department: School of Business and Nonprofit Management
Reports To: Director of Operations, School of Business and Nonprofit Management
Position Summary: To provide the School of Business and Nonprofit Management (SBNM) with administrative support for graduate student advising and retention and student outcomes assessment tracking.
- Advise graduate students enrolled in one of the school’s programs and track student success.
- Conduct an at-risk assessment to identify potential students for “stopping out” and coordinate a retention plan to identify tools and resources available to encourage program completion.
- Create a communication matrix to track the contact with students and address student questions and concerns to develop an ongoing proactive response to improve student retention.
- Maintain a record of graduate student academic performance by preparing a probation report and communicating with students regarding their probation status.
- Facilitate online and face-to-face orientations for new students.
- Develop online student resources in conjunction with UMC and Library staff.
- Conduct evaluations for all programs within the school through the dissemination of assessments and accurately interpret and report the findings.
- Identify and order the appropriate student assessment tests and coordinate the proctoring of these examinations.
- Monitor curriculum changes as they move through the North Park approval system to insure implementation.
- Prepare, mail, and record surveys of students and alumni. Create graphical representation of data for presentation at SBNM Advisory Board and Faculty meetings.
- Assist with the administrative support in the school office, including covering the front desk from time to time as needed.
- Bachelor's degree required. Master’s degree in higher education administration preferred.
- Excellent organizational ability, communication skills and time management.
- Strong written communication skills.
- Computer literacy and familiarity with Word, Excel, Survey Monkey, SPSS (or SAS) and the Internet.
- Understanding and appreciation of the SBNM program and associated key administrative and marketing processes.
- Sensitivity to the needs of working professionals.
- Ability to maintain confidentiality.
- Ability to be a self-starter and work independently with excellent customer service skills.
- Attention to and comfort with details.
- A clear understanding and personal commitment to North Park’s mission of Christian higher education.