Director of Financial Aid - Office of Student Financial Services
Howard University Mission
Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.
Salary commensurate with qualifications, education & University guidelines.
The purpose of this position is to oversee all administrative functions related to financial services for students, including student accounts, student loans, collections, financial accounting, financial aid, scholarships and student employment.
Direct supervision of Associate Director for Financial Aid, Associate Director for Bursar Operations, the Office Administrator, the Associate Director for Enrollment Analytics, and the Cashiering and Accounting Functions. Responsible for executive oversight of 50+ member Student Financial Services team and team who handles Institutional Data Reporting. Makes recommendations and decisions in the areas of compensation, staff selection, disciplinary actions, complaints, staff performance appraisal and similar supervisory duties. Plans, assigns, and evaluates the work of subordinates for effective operation and results of the unit.
NATURE AND SCOPE:
Internal contacts include students, faculty and staff. External contacts include families, prospective students, student advocates, and representatives of government agencies, lending institutions, guarantee agencies, community organizations, legislative representatives, and the general public.
- Provides administrative oversight for student-facing services related to student finance.
- Lead administrative functions and communications related to all Student Financial Services activities.
- Perform as advisor for the University’s finance team relative to the $300M+ financial portfolio of Student Financial Services.
- Collect, analyze and distribute data to key stakeholders for reporting (internal and external), decision-making and compliance.
- Act as partner with academic enterprise to advise of strategic enrollment initiatives.
- Responsible for Institutional Data Reporting on Enrollment and all other institutional external data survey requests as designated.
- Develop and maintain strong collaborative relationship with the Offices of Admission, Records, Enterprise Technology Services and International Student Services to develop, implement and manage processes that improve the overall effectiveness and success of Enrollment Management.
- Reviews and plans annual operating budget for Student Financial Services.
- Evaluates effectiveness of student service delivery of the Office of Financial Aid, the Cashier, and the Office of the Bursar through performance metrics in accordance with institutional goals.
- Maintains policies and procedures for all Student Financial Services functions, in accordance with federal, state and institutional record retention guidelines and makes recommendations and decision related policy changes and implementation.
- Monitor activities that directly impact Student Financial Services, including Cashiering, to identify and determine challenges or opportunities for improved service.
- Meets with students, parents, faculty, staff and senior-level administrators regarding student finance related matters.
- Responds verbally and in writing to inquiries regarding service delivery, audits, administrative functions and daily operations of Student Financial Services.
- Assists with University’s retention efforts through strategic assessment of student financing.
- Create and conduct internal programs to assist with talent management of Student Financial Services teams.
- Serve as key member of the University’s Tuition and Rates Advisory Committee (TRAC).
- Perform other duties as assigned.
- Expert knowledge of bursar and financial aid program legislation as well as internal and external reporting requirements.
- Experience with an automated financial system.
- Skill in the operation of computers, related software applications and standard office equipment, in a timely, accurate and efficient manner.
- Competence in both oral and written English.
- Excellent interpersonal, communication and organizational skills with attention to detail.
- Ability to maintain the confidentiality of information.
- Ability to establish and maintain harmonious and effective work relations with students, staff, faculty, and the general public.
Master’s degree and ten years of progressively responsible administrative work and supervisory experience which includes student financial services functions.
Note: This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.
Equal Employment Opportunity
The University does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability. Veteran status and people with disabilities are encouraged to apply.
Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at (202) 202-806-1316.