Office of Minority Student Affairs

University Of Illinois at Urbana-Champaign

The Office of Minority Student Affairs (OMSA) at the University of Illinois at Urbana-Champaign is accepting applications for the position of Academic Support Program Specialist. A critical position to the functionality of the office, the Academic Support Program Specialist will work alongside a team of professionals that are making transformative moves to improve the retention, success, and graduation of undergraduate students, particularly students among unique populations (e.g. first-generation, historically underrepresented minorities, low-income, and/or academically underserved students, etc.). We invite individuals with specialized training, skills, and experiences helping students succeed to apply.

Primary Position Function/Summary:
The Academic Support Program Specialist is responsible for promoting and bolstering student success by providing comprehensive academic support, mentoring, and retention services to students, and by making timely referrals to appropriate offices. Provide informed, specialized, and innovative programs and services that foster academic excellence among students including, but not limited to first-generation, low-income, and historically underrepresented populations.

Major Duties and Responsibilities

  • Serve as an advocate and resource for students by investigating and troubleshooting problems and barriers that prevent success.
  • Assist with implementing strategic plans and associated initiatives to ensure achievement of departmental goals and objectives.
  • Develop, recommend, and implement intrusive outreach strategies for serving and following-up with students on a regular basis.
  • Maintain ongoing communications with students to ensure delivery of services and completion of their educational/programmatic requirements.
  • Develop, recommend, and implement approved academic workshops and services.
  • Maintain accurate and audit-ready records of services and activities delivered to students.
  • Input accurate student service delivery data into proper database system(s) and report findings to supervisor on weekly basis.
  • Participate in the recruitment, selection, orientation, and retention of students who are eligible to receive the Office of Minority Student Affairs' academic support services.
  • Apply an appropriate level of professional and independent judgment, discretion, and autonomy to develop and maintain approved collaborations and partnerships with internal and/or external entities.
  • Monitor students' academic progress and implement early-warning systems.
  • Participate in the annual new student orientation, registration, and related activities in efforts to yield students and build relationships with students.
  • Supervise student employees and oversee their service delivery efforts.
  • Participate in staff and other meetings.
  • Perform sporadic evening, weekend, and business/conference travel as requested.
  • Assist with meeting operational needs by performing other appropriate related duties.

Required Education:

  • Bachelor's degree in education or from a discipline appropriate for administering comprehensive, collegiate academic support services and mentoring is required.

Preferred Education:

  • Master's degree

Required Experience:
Two years of experience designing, implementing, or supervising collegiate academic support services, mentoring, academic coaching, learning assistance, counseling, tutoring, or related retention services. Two years of experience working with first-generation, low-income, TRIO, EOP, U.S. historically underrepresented, or academically underserved individuals at the college level. Supervisory experience is required.

Preferred Experience:
Specialized training related to student success, retention, mentoring, coaching, or advising is highly desired. Program assessment and evaluation experience.

Required Knowledge, Skills, and Abilities:
Knowledge of the educational issues, trends, and research related to student success. Ability to think critically and creatively to solve complex problems. Ability to build effective relationships with diverse constituencies including students, faculty, staff and the public. Ability to work collaboratively with a team of colleagues with minimal supervision. Proficiency with Microsoft Office software and the internet. Strong organizational, planning, oral and written communication skills.

Background Checks
This is a security-sensitive position. The chosen candidate is required to pass an extensive criminal background check prior to starting the position.

Appointment Status: This is a 12-month, full-time Academic Professional position.

Salary: Commensurate with experience and includes an excellent benefits package.

Start Date: As soon as possible.

Application Procedures
Please complete your application profile at and upload: (1) cover letter addressing qualifications, experiences, and how you comply with requirements; (2) a résumé with specific month and year for dates of employment; and (3) contact information, including relationship to applicant, for three references. Submission of materials in one PDF document is desired but not required. Evidence of degree will be required prior to first day of employment.

Incomplete materials will not be considered. Applications may be reviewed and interviews may occur immediately but will continue until a suitable candidate is identified. To ensure full consideration, submit your completed materials by August 17, 2017; no appointments will be made prior to this date. Faxes, mail, or hand-deliveries will not be accepted.

For additional information regarding the application procedures, please contact:

Office of Minority Student Affairs
Human Resources
217-333-0054 (phone)

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (