Call Center Support



The Call Center Support position is responsible for providing quality customer service to users contacting the Service Center. This will include telephone, walk-in, and email support for University of Kentucky Students, Faculty, Staff and UK Community. Ensuring incident and requests are handled in a timely and appropriate manner.

The Service Desk/Telephone Operations team works in a 247365 environment.




Job Title
Call Center Support

Requisition Number
RE11315

Working Title


Department Name
3L123:Recharge ADTEL

Work Location
111 McVey Hall, Lexington, KY

Grade Level
37

Salary Range
$11.06-17.13/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

2 yrs



Required License/ Registration/Certification

None



Physical Requirements

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25 lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings.



Shift

Varies: 8 hour shifts.



Skills/Knowledge/Abilities

Excellent Communication skills (written and spoken), keyboarding skills, Microsoft Office Suite.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

AA degree + Previous call center experience.



Deadline to Apply
08/14/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of experience do you have in customer service?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years, up through 4 years
    • More than 4 years, up through 5 years
    • More than 5 years
  2. * Please indicate how many months of paid work experience you have had in a call center environment.
    • None
    • More than 0, up through 6 months
    • More than 6 months, up through 12 months
    • More than 12 months
  3. * Describe how you would work with an unhappy or dissatisfied customer.

    (Open Ended Question)

  4. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  5. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • Indeed.com
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

PI98971479