Assistant Vice Chancellor/Shared Services Center Leader
Position Type: Permanent Staff
Department: WSEE-Ofc of Vice Chancellor - 260010
Appointment Type: EHRA Non-Faculty
Vacancy ID: NF0002659
Position Summary: Position Overview The Assistant Vice Chancellor for Shared Services will lead the establishment, design, implementation, expansion, and continuous improvement of UNC-Chapel Hill's shared service center (SSC). This will include, but is not limited to, conceptualizing, developing, and providing the strategic and day-to-day direction and overall success for administrative projects and/or processes associated with the shared service center. As such, the position is responsible for the implementation and on-going management of the new service delivery model. The SSC leader will report to the Vice Chancellor for Workforce Strategy, Equity and Engagement. This position also chairs a governance committee consisting of representatives from the broad campus community. The leader provides visible and effective leadership across all areas of the shared service center, is responsible for hiring key service center staff, oversees monetary and non-monetary resources, and oversees the effectiveness of services provided and expected service level agreements to ensure operational excellence and superior customer service that upholds a culture that encourages continuous improvement and professional development. Day-to-Day Activities * Works with academic and administrative leadership to develop strategies to help units meet institutional objectives related to the service center * Implements strategy and policy set by central HR, finance, and research administration * Meets regularly with central HR, finance, and research administration leadership and community members using the shared services * Provides direction for all service center activities and supervises the functional service center managers * Cultivates a culture of exceptional customer service * Responsible for overall delivery of services in support of campus Schools, Divisions, and the College. * Makes decisions based on information available for data analysis of operational trends; determines the optimum mix of services and employees within the service center to provide efficient and cost-effective support to units being served * Works with University leadership to make long-range plans, which consider design changes in services or processes to meet changing priorities, requirements, and/or fiscal concerns * Drives organizational change among shared service center team members, building morale and aligning personnel strengths and abilities with center needs. * Works to create a sense of belonging and participation, and motivates team members to achieve a high level of performance * Prepares, recommends, and implements the strategy and future growth plans of the service center * Accountable for meeting the expectations outlined in any Service Level Agreements (SLAs) and Service Level Partnerships (SLPs) between the service center and units being served * Accountable for service center employees upholding policies, procedures, and compliance in HR, finance, and research administration activities * Chairs the Shared Service Governance Committee, which will meet often to discuss how well the service center is meeting the needs of the campus community and provide input into solutions to overcome service gaps and challenges * Monitors and reports out on key performance indicators for the service center working with finance, research administration, and HR managers * Identifies performance gaps and intervenes to correct gaps and improve service * Works with central office leadership to provide the strategic direction on the continued development of best practice processes in finance, research administration, and HR to be implemented in the service center * Reviews critical issues or initiatives impacting operations or processes within the service center * Communicates the vision and mission of the service center to service center staff and across the University * Serves as the primary ambassador for the shared services function at the University by promoting its services and ensuring user-friendly, quality results * Communicates service metrics, service goals, and improvements to stakeholders
Application Deadline: 09/25/2017
Education Requirements: Master's degree in management, finance, accounting, human resources, business administration or a closely related field and seven years of related professional level work experience including experience managing a shared services center or environment is required; or a Bachelor's degree in management, finance, accounting, human resources, business administration or a closely related field and 10+ years related professional level work experience including experience managing a shared services center or environment may be substituted.
Qualification and Experience: Required Qualifications * Five years of strategic leadership and supervisory experience * Effective written and oral communication skills * Direct working knowledge of internal fiscal, personnel and management controls, and managing large operations * Demonstrated understanding and experience in application of process improvement methods and tactics, including lean thinking, Six Sigma, or similar * Demonstrated success leading large-scale change initiatives with broad impact and scope Preferred Qualifications * Demonstrated superior interpersonal and leadership skills with ability to drive organizational change, impact team morale, create a sense of belonging and participation, and motivate others to achieve a high level of performance * Strong analytical and problem-solving skills, ability to conceptualize and think strategically, and resourcefully * Demonstrated accomplishments in developing and implementing process improvements for programs and services and measuring the success of desired outcomes * Exceptional oral communication skills as demonstrated through direct work experience with University administration, faculty, and/or staff * Demonstrated ability to find creative and innovative solutions to challenging problems and issues * Demonstrated exceptional customer service skills * Results oriented with an ability to set clear goals, priorities, and expectations to deliver timely, high quality services * Ability to coordinate with campus partners and work in a complex policy environment with large teams * Ability to make presentations and articulate details in a professional, engaging and clear manner * Ability to successfully tell the story and make the case for shared services in the University environment * Demonstrated collaboration skills successfully leveraged to save time and money in the service of higher education
Equal Opportunity Employer: The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Department Contact Name and Title: Robin King
Department Contact Telephone Number or Email: 919-962-9554