Salary: $48,800 - $72,500
Title: Endpoint Analyst
Category: Management and Professional
Department: Computing Support Services
Date Posted: 08/07/2017
Position Information: Under the supervision of the Campus Support Manager, the Endpoint Analyst will provide technical support and business system analysis to endpoints across campus as well as have a thorough knowledge of troubleshooting in order to provide technical assistance to technicians within the Campus Support and Assessment group. The incumbent must have an understanding of a managed desktop environment utilizing SCCM, imaging process and an overall understanding of a point-of-sale environment.
Minimum Requirements: Knowledge relating to software design
Skills associated with analysis of processes and issues of moderate scope, information flow and architecture.
Demonstrated ability to work with others from diverse backgrounds.
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
Demonstrated testing and test planning skills.
General knowledge of business and process analysis functions.
Intermediate knowledge of related areas of IT.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills.
Preferred Qualifications: General knowledge of ITIL foundation and continual process improvement.
Demonstrated technical ability in Microsoft Windows, Imaging, SCCM, and endpoint encryption.
Demonstrated ability to work under pressure with high level executives and adjust to changing priorities.
Ability to guide team members and contribute to their technical knowledge.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview