Transit Dispatcher

Fayetteville, AR
Aug 08, 2017
Institution Type
Four-Year Institution

Posting Number C884P

Quick Link for Posting

Working Title Transit Dispatcher

Position Number 12203

Department Transit Program

About the University

Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

Razorback Transit provides fare-free fixed route bus and paratransit service to all University of Arkansas students, faculty, staff and the general public during all hours of operation. Razorback Transit buses have wheelchair lifts and are air-conditioned. Full transit service is provided Monday through Friday from 7:00 a.m. to 6:00 p.m. on class days throughout the Fall and Spring semesters (mid- August to mid- May) including final exam days. Reduced bus service is provided from 6:00 p.m. to 10:30 p.m. Monday through Friday during the Fall and Spring semesters (mid-August to mid-May). Saturday service is provided 7:00 a.m. to 10:30 p.m. during the same months. The last buses depart Union Station at 10:00 p.m except the Red route which departs at 9:00 p.m. Regular routes are not operated on home football game days. Reduced service is also provided from 7:00 a.m. to 6:00 p.m. Monday through Saturday during the summer (mid May to mid August) and during the Christmas and New Year holiday break.

Department Home Page

Job Type Staff

Summary of Job Duties

The Transit Dispatcher receives radio and/or telephone calls concerning building maintenance, transit operations, emergency situations, or inquiries from the general public. This position interviews callers to obtain information, and offers assistance on directions, procedures, and schedules; relays information to appropriate departmental personnel, such as building maintenance staff, parking control officers, transit bus drivers, and paratransit van drivers; records or enters information into logs and/or computer databases; compiles information from logs or databases into reports; receive deliveries from vendors and delivery services; and monitors visitor and employee entrance and exit of the property.

Regular, non-disruptive, and reliable attendance is an essential job duty, as well as the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • The formal education equivalent of a high school diploma
  • At least two years of experience in operating communication equipment or related area

Does this job require any license(s)/certification(s)? No

If yes, please specify

Preferred Qualifications
  • At least one year of dispatching experience
  • At least two years of public transit experience
  • Customer service experience
  • Bilingual

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of transit services and the service area
  • Intermediate to advanced skills in using all programs in Microsoft Office
  • Ability to communicate clearly
  • Ability to show excellent customer service skills
  • Ability to work with and learn technology
  • Ability to be successful in a diverse working environment
  • Ability to operate multi-line phone system, two-way radio, email, text, and other multimedia devices
  • Ability to type at 30 WPM (words per minute)

Physical activities associated with this position

The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.


  • Balancing
  • Climbing
  • Crawling
  • Crouching
  • Driving
  • Feeling
  • Kneeling
  • Lifting
  • Pulling
  • Pushing
  • Reaching
  • Sharps
  • Standing
  • Stooping
  • Walking


  • Repetitive motion


  • Manipulate items with fingers, including keyboarding
  • Grasping
  • Hearing
  • Sitting
  • Talking

The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule Monday - Saturday, base 40 hours per week (schedule will vary based on department needs)

Overtime Eligible Yes

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. Yes

Work Location/Building Fayetteville Campus - Razorback Transit Maintenance Facility

Benefits Eligible Yes

Appointment Percent 100

Salary $19,798

Pay Grade Level C107

Does this Position require a Motor Vehicle Reports Check? Yes

Does this position require a background check? Yes

If yes, please specify
  • Criminal background check
  • Sex offender registry check
  • MVR check
  • Drug screening
  • DOT physical

Does this position require a substance abuse test? Yes

Pre-employment Screening Requirements

This position is subject to a pre-employment criminal background check, sex offender registry check, MVR check, drug screening, and DOT physical. A criminal conviction or arrest pending adjudication shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

Future Open Date

Close Date 08/21/2017

Open Until Filled No

Anticipated Start Date

Anticipated End Date (for temporary appointments)

Recruitment Contact Information

Colton Duke
Logistics Manager
Razorback Transit
(479) 575-7433

All application materials must be uploaded to the U of A's employment system at Please do not send to listed recruitment contact.

Special Instructions Summary

Applicants have the option to submit a resume and a cover letter/letter of application.

Finalist selected for an interview for this position will be asked to complete proficiency testing in the following categories:
Microsoft Office Word and Excel - Normal User version (Intermediate to Advanced Proficiency)
Typing - words per minute

Hiring Location 222 Administration Building Fayetteville, AR 72701.

EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Internal Posting No

City, St. Fayetteville, AR

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have the formal education of a high school diploma or equivalent?
    • Yes
    • No
  2. * Do you have at least 2 years of experience in operating communication equipment or related area.
    • yes
    • no

Documents Needed to Apply
Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter/Letter of Application
    3. Other Document
    4. Certificate
    5. Proof of Veterans Status


    Similar jobs

    Similar jobs