PROMISE Case Manager - Pulaski County

Fayetteville, AR
Aug 08, 2017
Institution Type
Four-Year Institution

Posting Number NC827P

Quick Link for Posting

Working Title PROMISE Case Manager - Pulaski County

Position Number 15422

Department Rehab, Human Resources, & Comm.Disorders

About the University

Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.

Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

Arkansas PROMISE is a federally-funded research project to improve the educational and employment outcomes of youth receiving SSI benefits. Arkansas PROMISE will enroll 2000 SSI-youth ages 14-16. 1000 will be randomly assigned to the program group and 1000 will be assigned to the usual services group. For the program group, Arkansas PROMISE will provide intensive case management, two paid work experiences, monthly training events for youth and families, benefits counseling, and health & wellness training for the youth and one adult in the youth's household. PROMISE staff will serve the youth and families through 2018. No additional services will be provided to the usual services group.

Department Home Page

Job Type Staff

Summary of Job Duties

Each Case Manager, called PROMISE Connectors, will be responsible for coordinating PROMISE grant activities for 20 youth and their families in Pulaski County. Job duties include: keeping the youth and family connected to available supports and services, to their personal support networks, and to the PROMISE project; introducing youth and families to VR transition specialists, UA training staff, service providers from other collaborative agencies; identifying barriers that youth and families face and addressing those barriers; developing a trusted relationship with youth and families, meeting face-to-face with families regularly at home, work, and community locations; setting goals for self-efficacy and self-sufficiency using a person centered approach and working with transition specialists to include those goals into the youth's educational and vocational plans; assessing the family's needs and connecting the family to resources to address their needs; creating resource maps for families detailing services available and resources in families' personal and community networks; planning and executing monthly training events with Regional Directors and Training Staff; attending PROMISE events after hours and on weekends as needed; maintaining detailed case files for youth and families and entering data into the PROMISE MIS system to track out comes and monitor progress.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • Bachelor's degree in psychology, social work, education, or a related field
  • At least two years of applicable job experience

Does this job require any license(s)/certification(s)? Yes

If yes, please specify Valid Driver's License

Preferred Qualifications
  • At least four years of experience working in rehabilitation, education, social work, workforce services, or a related field
  • At least five years of similar case management experience
  • Demonstrated history of working with families and organizations in the targeted geographical areas
  • Experience working with SSI youth in the local area in the field of employment, education, rehabilitation, counseling, health, human services, or a related field

Knowledge, Skills and Abilities (KSAs)
  • Extensive knowledge of state agency service provision, special education, career education and youth employment; familiarity with local resources, service providers and trust brokers
  • Knowledge of community resources and supports in the targeted areas
  • Proficient skills in Microsoft Word, and Windows OS
  • Ability to work as part of a team to execute events
  • Ability to manage one's time efficiently to meet project goals and engage families in services
  • Ability to work flexible hours in the evenings and weekends

Physical activities associated with this position

The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.


  • Lifting
  • Reaching


  • Driving
  • Manipulate items with fingers, including keyboarding
  • Hearing
  • Repetitive motion
  • Sitting
  • Standing
  • Talking
  • Walking

The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule Monday - Friday 40 hours per week (schedule may vary based on department needs to include some Saturdays and some evenings)

Overtime Eligible No

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. No

Work Location/Building Field Work

Benefits Eligible Yes

Appointment Percent 100

Salary $35,000

Does this Position require a Motor Vehicle Reports Check? Yes

Does this position require a background check? Yes

If yes, please specify
  • Criminal Background Check
  • Sex Offender Registry Check
  • MVR (Motor Vehicle Registry) Check

Does this position require a substance abuse test? No

Pre-employment Screening Requirements

This position is subject to a pre-employment criminal background check, sex offender registry check, and MVR check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

Future Open Date

Close Date 08/21/2017

Open Until Filled No

Anticipated Start Date

Anticipated End Date (for temporary appointments) 09/30/2018

Recruitment Contact Information

Amber Govan
Regional Director

All application materials must be uploaded to the U of A's employment system at Please do not send to listed recruitment contact.

Special Instructions Summary

The position is located in Little Rock, AR. The funding for this position is scheduled to end on 9/30/2018.

Hiring Location 222 Administration Building Fayetteville, AR 72701.

EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Internal Posting No

City, St. Fayetteville, AR

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Proof of Veterans Status


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