Information Technology Training Coordinator

Aug 07, 2017
Institution Type
Four-Year Institution

Information Technology Training Coordinator
Susquehanna University

About Susquehanna
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary
Job Summary
The IT Training Coordinator reports directly to the Chief Information Officer. This role is charged with accelerating the campus community's adoption of a rapidly growing cloud-based technology solutions catalog. Principal responsibilities include assisting with the creation and delivery of technology training programs for the Susquehanna community, editing and writing, multi-channel digital communications, departmental budget management and CIO administrative support. Personally assists and supports the CIO's mandate to provide a high performing enterprise technology operation. Seen as a campus advocate for enabling technology.
Specific Responsibilities
• Software Training (35%) – Organize and conduct year-round software training for adoption by the campus community on university licensed applications e.g. O365 apps including OneDrive, Team Sites, OneNote, Delve, Forms, eSign. Teach end-user access to and the utilization of Adobe Creative Cloud. Support ad hoc training on OIT supported technologies e.g. IP phones, tablets, MFPs, mobile apps, and others end-user experiential technology. Stay current by engaging in independent learning, research, testing, documenting and presenting. Keep abreast of millennial social media habits.
• Communications (10%) – design, editing and writing, multimedia, photography, print and publications, specialty artwork, logos, and web. Create, post, and update all Information Technology content on internal and external media channels. Create instructional brochures, posters, and digital FAQs for new campus technologies and systems.
• Budget and Finance Management (15%) – manages the spend to budget for all OIT accounts, provides regular feedback to CIO and other managers. Creates 5-year budget forecast model, contributes to the yearly fiscal budget prep.– reports on student employment, project, operational and capx spend to budget.
• Administrative (40%) – complete a broad variety of administrative tasks including:
• Managing an active calendar of appointments
• Completing expense reports and other form initiated processes
• Manage office hiring and recruiting process and logistics
• Composing and preparing correspondence that is occasionally confidential
• Arranging detailed travel plans and itineraries
• Drafting committee meeting agenda and minutes
• Providing CIO phone coverage, answer inquiries, take and relay messages
• Assisting with the review and screening of unsolicited email
• Organizing presentations, webinars, and other functions
• Managing questions, concerns, and requests directed to the office of the CIO
• Supervising student employees and assistantship recipients as needed
• Assisting with coordinating the travel and project coordination needs of IT staff.
• Organizing esprit de corps building team outings and events
• Contributes to the overall success of the Office of Information Technology and the university by performing all other duties and responsibilities as needed

Knowledge and Skills:
Must have excellent presentation, editing and writing skills and a demonstrated ability to handle a variety of assignments at one time, with strong regard for detail. Broad knowledge of cloud-based enterprise productivity applications, particularly Microsoft Excel, competency with the latest consumer technology, administrative and organizational/office practices, procedures, and standards preferred.

Physical Demand
Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching and bending. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are indoor.

Required Qualifications
Education and Experience:
High School diploma with a minimum of 3 years relevant experience required.

Preferred Qualifications
Bachelor's degree in communications with experience in a fast-paced and dynamic environment preferred.

For full application instructions and position description, visit