Financial Aid Counselor
Financial Aid Counselor
Job Number: 75884
Financial Aid Office
Financial Aid CounselorJob Purpose
The Financial Aid Office (FAO) seeks a Financial Aid Counselor who, as part of a team, will provide direct support to prospective students, current students, undergraduate and/or graduate, their families and supporters, Stanford colleagues and the general public related to financial aid programs and policies.Core Duties*
- Review student eligibility for outside scholarship funds per University policy and donor guidelines; adjusts existing aid packages as appropriate.
- Adjust student eligibility upon request for student loans based on eligibility guidelines.
- Communicates complex financial information and application procedures to prospective students, current students, and their families in a clear, timely and professional manner.
- Respond to a high volume of requests for information via email.
- Serve as main point of contact for walk-in and phone traffic to FAO.
- Answers inquiries by clarifying desired information; researching, locating and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.
- Documents student interactions when appropriate.
- Occasionally assists with data updates; indexing of scanned documents and updating student records.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Minimum Education and Experience Required Bachelor's degree and one year's relevant experience (1-2 years preferred) or combination of education and relevant experience. Minimum Knowledge, Skills and Abilities Required
- Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families, donors and staff.
- Excellent phone and verbal communication skills.
- Strong customer service skills.
- Ability to work at a very detailed level, using numeric data with a high degree of speed and accuracy.
- Demonstrated ability to set priorities, manage time and workflow and to manage multiple, concurrent high priority projects in a time-pressured environment.
- Ability to understand and explain university policy to others.
- Ability to work as an effective member of a team, identify and implement process improvements.
- Ability to use multiple financial aid systems, document management systems, and Windows-based environment and office applications.
- Demonstrated analytical and quantitative skills, good judgment.
- Frequently perform desk based computer tasks, seated work and use light/fine grasping.
- Occasionally lift, carry, push pull objectives that weigh up to 10 pounds.
- Rarely stand, walk, use a telephone and write by hand.
- May work extended or non-standard hours based on project or business needs.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/.
Job: Student Services
Location: Undergraduate Admissions: Financial Aid Office: Visitor Information Services
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.