Student Financial Assistance Advisor

Cleveland, OH
Aug 05, 2017
Institution Type
Community College

diversity employer

Department Name Financial Aid Admin

Campus or Location Metropolitan Campus

Vacancy Number 061-18

Reports To Campus Dir Fin Aid & Schlrshps

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Union

Number of Openings 1

Job Description Summary

The Student Financial Assistance Advisor ensures College goals are met with being the responsible partner for the overall management of financial aid services. This position analyzes the accuracy of data for determining the packaging of student financial awards in accordance with applicable regulations, statutes and policies.

Job Responsibilities

Duties and Responsibilities

Determines the packaging of student financial aid awards in accordance with applicable regulations, statutes and policies

Monitors, interprets and implements federal regulations pertaining to student loan, grant, and scholarship eligibilities and formulates or recommends changes to College policies and procedures to comply with regulatory changes.

Serves as an information resource to address any issues relating to compliance and financial aid.

Effectively communicates with other student services, staff or administrators, guarantor agencies, other schools, students and parents to resolve loan data conflicts.

Takes appropriate action upon the discovery of suspected fraud cases.

Refers students who are not in compliance with verification requests but have received funds to the appropriate areas.

Assists students in correcting excessive borrowing situations when they occur as well as returning to lender the portion of loan that exceeds federal limits.

Authorizes awarding of Tri-C Foundation scholarship and grant programs.

Utilizes electronic data exchange software to send and retrieve information from the Department of Education

Maintains files and databases; certifies student loan applications; implements, maintains and utilizes computer assisted financial aid management systems

Maintains College regulatory compliance in all federal and state student assistance programs; submits reports to federal and state agencies

Makes adjustments to over-under awards by determining the amount of aid to be cancelled or repaid while ensuring accuracy in system data entry and processing, and contacting students regarding possible alternatives

Assists in one or more major areas of Financial Aid: processes direct loans through Electronic Fund Transfer; and validates financial aid verification documents for the Pell Grant Program

Interviews and advises students in regard to educational financial planning; assists the Director with educational grants and loan programs, student employment and scholarship programs

Assists students in the completion of the application for public benefits as a part of the financial aid award and works collaboratively with the Manager, Student Financial Aid and Peer Financial Coach

Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

Conducts financial aid and financial literacy workshops for prospective and continuing students

Contributes in the development and implementation of policies and procedures that ensures accuracy and equity in the delivery of financial aid programs by providing input, as needed

Performs other related duties within the job grade and job classification as assigned

Required Qualifications

Required Qualifications

Education and Experience/Training

Bachelor's degree

Three (3) years of professional financial aid experience in a college financial aid office

Experience supporting student success in financial aid advising and financial planning


Knowledge of federal and state financial aid regulations related to establishing student eligibility, financial aid awarding, disbursing of financial aid funds, and monitoring federal and state student financial aid programs.

Proficient with an automated database system (i.e. BANNER)

Basic skills in keyboarding, math, and grammar, word processing (MS Word) and spreadsheet applications (MS Excel)

Superior organizational, customer service, problem solving, decision making and conflict resolution skills

Ability to work independently and as part of a team

Prioritize several tasks and assignments to meet department deadlines

Accuracy and strong attention to detail

Ability to be a reasonable, fair and equitable decision-maker

Embodies a high level of integrity and maintains confidentiality

Outstanding verbal communication and presentation skills

Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

Preferred Qualifications

(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)


Financial Literacy/Education Certification

Experience working with automated financial aid systems


Knowledge of federal IRS rules that deal with individual taxpayer returns

Work Schedule

Monday thru Friday, 8:30 a.m. - 5:00 p.m. Some evenings and weekends may be required.

Target Hiring Rate/Salary Minimum of $49,634 Annualized

Special Note

This is a Full-time (1199/ SEIU ) Bargaining Unit position, Grade 09. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 08/04/2017

Posting Close Date 08/18/2017

Open Until Filled No

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you possess a minimum of a Bachelor's degree?
    • Yes
    • No
  3. * Do you possess three (3) years of professional financial aid experience in a college financial aid office?
    • Yes
    • No
  4. * Do you have experience supporting student success in financial aid advising and financial planning?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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