Network Administrator, IT

Total Outsourced Systems
Raleigh, NC
Aug 04, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Provides support and maintenance for TOS data network and servers. Identifies, researches, and resolves technical problems. Provides remote user support for information technology in a large global network. Monitor, troubleshoot and resolve issues with on-site server and network hardware and perform maintenance after-hours. Work with the Site Manager to provide support for IT and Facilities issues.
  • Maintains local area network (LAN) and wide area network (WAN) infrastructure and related hardware and software
  • Documents errors and monitors frequent or recurring problems to identify the need for upgrade in user training, applications, documentation, and systems
  • Maintains on-site hardware and software for network security (firewalls, proxy servers, etc.)
  • Maintains Windows and Linux servers
  • Administers and maintains IIS and Apache web servers
  • Administers and maintains Databases (MySQL, MSSQL), including setup, migration, and replication
  • Administer Business Intelligence Platform (Business Objects), and write queries for MySQL, MSSQL, Inter Systems Cache, Post gresql
  • AWS administration - EC2, EFS, RDS, S3
  • Manages backups - including policy and monitoring
  • Develops and maintains system documentation regarding physical topology, equipment, environment and/or software.
  • Work with IT and Facilities vendors to manage problems as they arise
  • Works with clients to establish data connectivity to outside networks via VPN, point-to-point or other means where applicable
  • Must have excellent customer service skills to be able to handle Vendor calls
  • Must have excellent troubleshooting skills
  • Documents , tracks, and monitors problems to ensure a timely resolution. Must meet SLA for response and resolutions
  • Identifies, researches, and resolves complex technical problems
  • Contacts Support agencies to escalate Down issues
  • Resolve user problems by communicating technical issues to end-users and translate technical problems from end-users to other Division of Technology technical support staff
  • Identify, evaluate and prioritize problems and complaints
  • Analyze problems and formulate plans of resolution
  • Perform after-hours maintenance on network and server systems
  • Utilize all technical resources to solve problems
  • Escalate unresolved calls to appropriate support specialist or service group
  • Participate in on-going train and departmental development

Raleigh, NC


Thu, 3 Aug 2017 12:36:42 PDT