Front-line IT Ninja

Employer
i.t.NOW
Location
Sandy, UT
Posted
Aug 04, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe


Job Description

We are seeking an Entry Level Technical Engineer to join our team! You will resolve computer-related issues for your clients.

Responsibilities:
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

WHAT YOU'LL DO

This position is of utmost importance to the success of i.t.NOW and our clients. Engineers in this position answer first line calls and service requests. This person will be a powerful communicator and manage difficult and complex client situations that need strong guidance and resolution. This person will be prompt, to the point and know the importance of communicating ETAs to clients. This person will be then able to execute with a sound degree of expertise, confidence, personality and knowledge, enabling i.t.NOW clients to experience our commitment to stellar service.

WHAT YOU'LL NEED TO SUCCEED

Good communication with our engineers and management Ability to communicate with client at all levels from IT personnel to CxO's and to understand business issues in context of IT issues Take ownership of tasks and follow through to ensure complete resolution Takes a personal interest in and responsibility for quality of work completed or associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others Ability to provide accurate time estimates for how long a task will take Understand that the success of individuals is measured by the success of their teams Enjoys sharing information, supporting others, and working on a team to achieve team goals and success

CREDENTIALS & EXPERIENCE NECESSARY

Minimum 1 year experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support Minimum 1 year experience - Switching/ VLAN/Routing/Firewall Support Minimum 1 year experience - Server Hardware Technologies (CPU, RAID, SCSI) Support Minimum 1 year experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Additional Information
PLEASE EMAIL COVER LETTER AND RESUME DIRECTLY TO EMPLOYMENT@ITNOW.NET

Company Description
OUR FRINGE BENEFITS INCLUDE -

GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with

REST AND RELAXATION! Great PTO and Paid Holiday package

FUN AND PLAYFUL ATMOSPHERE! Enjoy downtime playing in air-hockey tournaments, skee ball, playing video games in our comfy lounge areas and enjoying our regular and yummy company paid for lunches

GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities

BENEFITS GALORE! Health, Vision, Dental, Life, Disability, Simple K with match and more

PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career path

WHO WE ARE

i.t.NOW, Inc. is Utah's premier managed IT solution's provider for small and medium-sized businesses. Since 1992, i.t.NOW, Inc.'s core commitment has been to assist Utah businesses successfully reach their goals by eliminating the typical frustration, delays and expense associated with IT downtime and management.


Sandy, UT

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Thu, 3 Aug 2017 11:07:27 PDT

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