Customer Service Management Trainee
We need an intelligent, enthusiastic, hard working person with good computer skills to do heavy customer service, and to schedule and dispatch technicians. This person will also learn all aspects of the installation and service departments. Alarm industry experience is not required. This job requires heavy customer service by telephone, and the pace is often hectic. You will resolve customer problems, create and download system programs, order equipment, oversee inventory, compile various data and reports and coordinate activities with other departments.
This position offers the opportunity to learn the entire operation of the company and provides an ideal entrance into management.
This job requires a person with a quick mind who likes helping people and who isn't afraid to deal with difficult situations, make tough decisions, and do whatever it takes to get the best result. If you are smart, like to work hard, and have the skills/experience required, this could be a great career opportunity.
Advancement opportunities are unlimited.
This is a typical daytime job, however, the successful candidate must be available to work long and irregular hours as needed.
This person must have a desire to grow and be successful. Our company is growing rapidly, and there are continuous advancement opportunities. If you are looking for an entry level position with great growth potential this may be the job for you.
You will enjoy our pleasant team atmosphere, and the commitment of each individual to being the best.
Main Duties & Responsibilities
Dispatch and schedule service calls and installations
Oversee warehouse and inventory
Telephone customer service
Coordinate construction projects
Interface with sales
Create weekly and monthly management reports
Download programming of alarm control panels
Desire for personal growth and advancement.
Computer skills - Windows, MS Word and Excel.
Good oral and written communication skills.
- Location: Burbank
- Compensation: $12.00 to $17.00 per hour + health care and profit sharing
- Principals only. Recruiters, please don't contact this job poster.
- Please do not contact job poster about other services, products or commercial interests.
Valley Alarm is a local, fast growing electronic security systems company. We have been in business for over 35 years, and are recognized as a top industry performer. We install and maintain fire alarm, burglar alarm, video surveillance and card access systems. Our rapidly expanding industry provides long-term stability and exceptional career opportunities.
We have a small friendly office, and everyone here likes coming to work.
Sun Valley, CA
Thu, 3 Aug 2017 10:47:56 PDT