NETWORK SUPPORT ENGINEER
The purpose of this position is to provide low to mid-level engineering support and expertise to Client customers. Support in the area of network engineering, implementation and support through the use of your technical expertise, customer facing skills to leverage the Client subject matter expert's networking knowledge to assist in your project and support execution.
Technical activities including meetings with customers to define potential network infrastructure project scopes
Providing network optimization, design, implementation and support services to complex technology environments within your disciple(s) as part of a network support or implementation team.
Execute upon technical network project timelines, activities, documentation and deliverables
Provide network engineering task related expertise to customers in a cost effective manner to support their initiatives
70% - Provide network implementation, support, troubleshooting, configuration management and optimization engineering expertise to customers.
10% - Support and implement detailed network technical architectural and process documentation to support the client environment
10% - Assure that all network related support tickets are responded to and closed in a timely manner.
10% - Update and process all internal documentation as required
Four years of College resulting in a Bachelor's Degree or equivalent work experience
Experience / Background:
Accreditation / Certification / Licenses:
Cisco Networking certification (CCNP, CCNA, CCIE) / network protocol and management toolset certifications
Extensive networking product technical training in both hardware and software solutions[preferred]
Knowledge, exposure and experience with various network management technologies
Mid-level Project Management training [preferred]
Previous Job Experience:
Experience supporting a team responsible for handling enterprise network system technologies and network management application implementations
Customer Interface experience, including direct interaction with customer technical resources
Experience with troubleshooting enterprise troubleshooting consulting
Special Knowledge / Skills / Abilities:
Technical Expertise - Ability to deliver upon the stated technical environment at a level defined as troubleshooting and support.
Ability to effectively deliver tasks that have been scoped as network related activities and to clearly set customer expectations.
Customer Focus - Demonstrated skill in understanding customer's technical drivers and delivering solutions aligned to customer needs.
New Product Development - Demonstrated knowledge to understand technical industry trends, align solutions which meet voice-of-the-customer, and work to develop business case supporting new opportunity.
Ability to interact with Hardware Vendors, Service Providers, and Software vendors.
Local IT company - Columbus, OH
Thu, 3 Aug 2017 09:10:21 PDT