Assistant Director of Financial Aid
***Please include a cover letter and resume with your online application.***
The Assistant Director of Financial Aid reports to the Director of Financial Aid at the Graduate School of Business and serves as an integral part of the financial aid team. Under the direction of the Director of Financial Aid, the Assistant Director determines eligibility, awards aid, reviews appeals, and exercises professional judgment for GSB graduate students only.
Furthermore, the position develops, simplifies, and manages financial aid systems and processes (e.g., facilitating data exchanges, etc.) and recommends new policies and procedures to promote efficiency and improve student service.
Experience in student aid delivery is highly preferred. Able to manage a large volume of materials and understand, interpret, and apply complex financial aid regulations accurately. Excellent organizational, interpersonal, counseling, and written & verbal communication skills. Demonstrated quantitative skills. Knowledge of software to develop complex reports, comparisons, impacts, and /or projections. Solid computer skills required; including a familiarity with database management, email, Excel, and Word. Knowledge of PeopleSoft Student Administration, ED Express, and ELM highly desirable. Self-motivated, able to learn quickly, and work as part of a team in a fast-paced, high-pressure environment. Able to prioritize and execute multiple priorities in a timely manner. Strong attention to detail and confidentiality required. Able to work in a professional manner with a diverse group of graduate students and officials. Requires an energetic individual who can maintain a sense of humor in an ever-changing environment. Proven record of dependability, regular attendance, strong time management skills and punctuality are critical for this position. JOB PURPOSE:
Administers the University's financial aid for undergraduate and/or graduate students, their families and supporters, Stanford colleagues and the general public related to financial aid programs and policies or for a specific program or area. Ensure compliance with federal, state and institutional regulations and policies for awarding aid.CORE DUTIES*: Direct the review of financial aid applications, including the monitoring of materials through multiple electronic systems.Monitor and maintain up to date knowledge of university and federal financial aid policy, communicate, document and process information to ensure all staff are fully trained.Collaborate with other offices at the university to provide a unified message to students.Review and approve financial aid awards to students, act as a resource on financial aid matters for other staff.Determine student awards based on computed financial need and other factors adjust budget and package based on special circumstances, handle the most complex cases.Perform and design ad hoc analyses of large complex data sets: reconcile complex accounts. Identify and resolve complex issues which may span multiple areas.Review a wide variety of reports to identify changes or conflicting data in financial systems, make corrective adjustment to student data records when necessary and communicate changes.Perform regression testing for systems upgrades and patches.May train staff responsible for interacting with the public and evaluating applications.Ensure individual student exceptions identified in standard reports are addressed; collaborate with technical team to develop reports.Communicate complex financial aid other information to students in a clear, timely and professional manner, handling the most complex cases. * - Other duties may also be assigned Job Grade: F/H MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and five years relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities: Demonstrated experience in needs analysis and packaging of student financial aid.Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families and staff.Expertise in counseling and working with students individually, ability to provide excellent customer service in difficult situations.Advanced proficiency in business applications, such as Microsoft Office suite, especially Excel.Demonstrated ability to set priorities, manage time and workflow and to manage multiple, concurrent high priority projects in a time-pressured environment.Demonstrated understanding and ability to explain University policy to others, detailed knowledge of financial aid regulations.Knowledge of multiple financial aid systems, document management systems, and window based environment and office applications.Demonstrated analytical and quantitative skills, good judgment. PHYSICAL REQUIREMENTS*: Frequently perform desk based computer tasks, seated work and use light/ fine grasping.Occasionally lift, carry, push pull objects that weigh up to 10 pounds.Rarely stand, walk, use a telephone and write by hand. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS: May work extended or non-standard hours based on project or business needs. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Job: Student Services
Location: Graduate School of Business
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.