Operations Support Coordinator I

Cleveland, OH
Aug 04, 2017
Institution Type
Four-Year Institution
Under the direction of the Center Dean, Campus Director, Student Central Manager/Dean/Director or department head, the Operations Support Coordinator I performs routine and recurring student, faculty, and operational services required in the operations of a DeVry University Campus/Center.

  • Supports the Center Dean, Campus Director, Assistant Center Dean, Student Central Manager/Dean/Director or department head in the operations of the location.
  • Supports the continuing student and academic area at the Center/Campus.
  • Greets and directs prospective and/or current students or visitors.
  • Answers incoming calls, provides information to each caller, refers calls to appropriate person, and takes messages.
  • Responds to student questions and/or requests; fields student complaints and resolves, if able; and/or escalates concerns, as necessary.
  • Coordinates and arranges meetings, prepares agendas, and reserves and prepares facilities
  • Prepares activities reports for guidance of management.
  • Researches and develops resources that create timely and efficient workflow.
  • Photocopies, collates and distributes correspondence, articles, reports, bulletins, etc.
  • Assists student finance department by scheduling appointments for new and continuing students, handing out and collecting documents.
  • Supports Student Central staff with outreach to students regarding registration, appointments, or other requests for information as needed.
  • Appropriately documents student interactions in RightNow.
  • Effectively uses the Student Central Check-In system to assist with managing and tracking the student traffic in the department.
  • Supports the new student recruitment and registration process at the Center/Campus.
  • Administers and proctors admissions assessments and records scores into appropriate system in a timely manner.
  • Provides support to students, faculty and staff in need of the library's resources.
  • Completes other duties as assigned.

  • Ability to work non-traditional shifts including some weekends and evenings as required. Ability to work overtime may also be required.(Monday to Thursday, the Campus is open from 9:00am to 8:00pm - The OSC will have 2 late nights until approx 8pm; Friday 9am to 4:30pm and 9-1pm rotation every other Saturday).

  • High School diploma, GED or equivalent required, Associate's degree preferred.
  • Previous administrative support or customer service experience preferred. Strong PC skills in Microsoft Office Suite, Internet applications, and database management software required.
  • Excellent customer service, interpersonal, organizational, oral and written communication skills required.
  • This is NOT a remote role; local candidates only.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.