Technical Support Engineer
If you're turned on by cool tech, innovative culture, competitive compensation, recognition, flexible schedules and entrepreneurial spirit...let's talk.
Join the #1 Market Leader in Customer Communications Technology
Noble Systems is an award winning Technology Company in the customer communications industry whose worldwide headquarters is based here in Atlanta. Noble prides itself on its innovative environment where many developers have received patents while developing at Noble. Noble's flexible environment, innovative culture, and entrepreneurial spirit continues to make Noble a great place to build a career.
We have an immediate opening for a Technical Support Engineer in our Atlanta, GA office. Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. They will provide exceptional customer-oriented support for software implementations and on-going maintenance.
Key Areas of Responsibility
- Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
- Document and educate customer on software installation design and settings
- Directly interact with customers to resolve urgent production and non-production issues
- Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
- Limited travel
Successful candidate will have experience with:
- Linux/Unix Server Operating System
- Databases including SQL, Structured Query Language
- Perl, Oracle, and the ability to read Java source code is preferred
- Windows Server Administration
- Contact Centers
In addition, a successful candidate will have one or more of the following skills:
- Previous management experience - technical or non-technical
- Experience working with computers
- Communication of technical information to nontechnical audiences
- Experience interacting with customers and management with varied experience and personalities
Noble Systems is a worldwide leader in providing call center and customer relationship management systems. Headquartered in Atlanta, GA, we have recently been awarded one of the top 40 innovative technology companies in GA for the 2nd year in a row. Join our team and enjoy the flexibility, benefits and unique opportunities such as inventing and becoming a patent holder!
Thu, 3 Aug 2017 13:52:09 PDT