Summary: Under direction of the Assistant Manager, Food & Beverage provides timely, accurate and friendly service while preparing the highest quality beverages for the conference center guests.
- Mixes and serves drinks following standard recipes.
- Maintains the cleanliness and appearance of the bar.
- Is familiar with menu items, liquor brands, beers and non-alcoholic selections available.
- Cleans bar area equipment, tools, and supplies and maintains equipment in a good working order.
- Serves guest food and beverages, following fine dining standards, in a friendly and courteous manner.
- Sets-up, provides service, and breakdowns the bars for special events and banquets.
- Relays any customer complaints, regardless of magnitude to the shift supervisor.
- Inspects food and products from kitchen for quality.
- Sets-up dining tables in Grille area. Checks to see that all items are appropriately placed. Ensures that the silver and glassware are spotless, salt and pepper shakers are filled, and the sugar packet holders are clean and neatly arranged. Folds napkins.
- Maintains cleanliness of the alcohol storage area(s) and assists with inventory counts to maintain par levels.
- Maintains a formal, professional, and courteous image with guests at all times.
Required Education, Knowledge, Skills, Abilities:
- High school diploma and one year related bartending experience in the hospitality industry or restaurant environment, or an equivalent combination of experience and education.
- Must be 21 years of age.
- Ability to demonstrate effective communication skills, both verbally and in writing.
- Excellent interpersonal skills, including customer service skills.
- Ability to “up-sell” items such as alcohol, coffee products, etc.
- Ability to present, open and pour wine.
- Knowledge of fine dining etiquette.
- Ability to communicate effectively in English.
- Have working knowledge of beer, wine & liquor and common drink recipes.
- Must be self-motivated and able to work independently.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to operate golf carts and vans. Valid driver license with a good driving record; must be insurable.
- Medium work. Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, and hearing. Required to have visual acuity to perform an activity where the seeing job is at or within arm’s reach. Subject to both environmental conditions: activities occur both inside and outside.
Preferred Education, Knowledge, Skills, Abilities:
- Knowledge of the Micros operating system.
- Responsible for own work.
- Accountable for Grille Room sales and inventory control.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Winston-Salem, North Carolina, United States