Default Manager/Financial

Raleigh, North Carolina
Aug 04, 2017
Institution Type
Four-Year Institution

Default Manager/Financial Aid Counselor


Default Manager/Financial Aid Counselor

Position Type:



Financial Aid




Full Benefits Package

Opening Date:

August 3, 2017

Closing Date:

August 17, 2017

Position Summary

To provide financial aid counseling to students and coordinate all activities related to detail management programs for all enrolled past and present students.


  • Provide loan repayment counseling to students in repayment of federal loans.
  • Assist student with completing in-school deferment, forbearance and hardship forms.
  • Counsel and assist students in getting out of default as quickly as possible to improve institutional default rate.
  • Responsible for entrance and exit loan counseling.
  • Work with federal loan servicers to provide updated information on graduation, withdrawal and last date of attendance for students that do not return.
  • Coordinate and submit appeal process for draft cohort default rate.
  • Maintain a thorugh knowledge of federal regulations.
  • Reporting as required and other duties assigned by Director and Assistant Director.
  • Carries a student load.


  • Bachelor’s degree required; two years of Financial Aid experience, ability to interpret rules, regulations, policies and procedures.
  • Completes FSA coach for Beginner and Intermediate within the first 90 days of employment.  Present to Director of FA with completion certificate.
  • Effective verbal and written communication skills, strong computer and automation skills and the ability to relate to a diverse





Physical Requirements:

Position requires walking, sitting, and able to lift 25 pounds.


Send Applications, Resume, Transcripts and Three Letters of Recommendations to:

Saint Augustine’s University

Office of Human Resources

1315 Oakwood Avenue

Raleigh, NC 27610-2298


Fax: 919-516-4413

 Notices and Disclaimers

Saint Augustine’s University is an Equal Opportunity/Affirmative Action Employer. We invite applications from individuals of all ethnic origins, disabled persons, and veterans.  No Phone Calls Please.

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