Retention Specialist - SSS - Traditional
Job ID 2017-4148
Posted Date 8/4/2017
Org Number 022080
Department SSS - Traditional
Division Vice President for Student Services
Job Type Staff
Proposed Salary Range $14.42 per hour ($14,996.80 annually)
Targeted Job Start Date ..
Hours Per Week 20
Weeks Per Year 52
Regular Workdays/Hours M-F/8-5 (as scheduled with supervisor)
Preference Date ..
Collaborates with university faculty, staff, and administrators to design, develop, and implement new programs and adapt existing programs/courses/support services to increase the number of students at all class levels that stay or return to the university each year, complete their degree and graduate. Identify areas of needed change that would increase student retention in a continuous improvement environment. Collect and organize information on what causes students to leave and to develop policy recommendations on solutions, alternative systems and procedures that will increase retention. Serve as a clearinghouse for information on developing a customer service culture in higher education. Performs needs-assessment, planning, data collection and analysis in order to make continual improvement to on-going retention programs. Educates faculty, staff, students, and the community on retention philosophy, tools, and issues by publishing articles in campus publications. Design and implement evaluation and follow-up studies to determine the effectiveness, performance, and future needs of programs. Keep abreast of national trends in retention. Serves on standing advisory and ad hoc committees of the university and community as required.
Department Specific Essential Job Functions
Assists with campus retention and graduation efforts. Meet with students on a regular basis to track their academic success. Counsels students regarding academic endeavors. Completes degree checks for individual students and student groups as needed. Acts as a resource person for academic information and decision making strategies. Collects, organizes, and enters data to address issues relating to persistence. Monitors and tracks all student records to ensure persistence in enrollment, good academic standing, and appropriate progress toward graduation. Meets with students to advise and provide retention services. Maintains SSS website and electronic documents. Converts manual records to a computerized based information system. Assists Project Director in planning and implementation of workshops and activities. Manages personal data in accordance with federal human protections certifications requirements. Performs other related duties as assigned.
Requires a bachelor's degree in related field or 4+ years of equivalent work experience in chosen filed that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.
Bachelor's degree. Minimum one year related experience in a higher education setting. Familiarity with Learning Communities.
Demonstrated ability to work well with diverse student populations. Ability to work well with peers, supervisor, faculty, staff and students. Excellent oral and written communication, interpersonal, human relations, public relations, and organizational skills. Excellent mechanical, computing, and networking skills. Computer proficiency preferably in Microsoft Office. Ability to work independently, handle multiple tasks simultaneously, and interact professionally with all segments of the University community. Ability to organize and coordinate personnel associated with the project. Ability to maintain confidentiality. Must be detail-oriented.
Repetitive movement of hands and fingers. Typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.