IT Support Technician - FCRR (OPS)

Job ID: 42135

Full/Part Time: Part-Time

Regular/Temporary: Temporary

Apply On Or Before: 08/23/2017


The Florida Center for Reading Research
Located in Innovation Park at 2010 Levy Avenue.


FCRR is seeking a part time (20 hours per week) help desk support technician to serve multiple roles for the IT department. The first role is to provide User Support to the 200+ staff and faculty at the FCRR. The primary location is at the main office at Innovation Park, but includes intermittent (or as needed) trips to FSU’s main campus.
User support includes acquiring technical specifications for new purchases, ordering, receiving, and installing hardware and software, maintaining workstations and troubleshooting and resolving issues to include desktops, laptops and a variety of input devices (scanners, video cameras, and audio recorders, as well as specialized equipment such as eye tracking stations), output devices (printers), and storage devices (networked and non-networked).
The team is responsible for the tracking and security of inventory (hardware, software, and data) and insuring that all warranties and service agreements are in place.


A High School Diploma and one year appropriate experience is required.
Must possess strong interpersonal communication and teamwork skills.
Have the ability to support in-house users on Microsoft Office Products, Windows 7, Windows 8 and Windows 10.
Must be able to provide troubleshooting, hardware and software installation, connectivity support, and diagnose and maintain desktop and laptop computer systems as appropriate.


Knowledge of mobile devices as well as experience with procurement utilizing the FSU OMNI system and maintaining inventory records is preferred.

Contact Info

Paul March -
Johanna Petty -

Anticipated Salary Range


Pay Plan

This is an OPS/temporary Job.

Soft Money Funded Position

This position is time-limited based on soft money funding, with renewal contingent upon available funds and the needs of the University.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act,

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: