Customer Service Supervisor

Shepard Exposition Services
Atlanta, GA
Aug 03, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Shepard Exposition Services is seeking a Customer Service Supervisor to supervise full-time and part-time customer service representatives, while controlling labor and travel costs, and to provide adequate customer service coverage for events or branch needs.

  • Hire and schedule CSRs; oversee the day to day CSR functions; meet with the Director weekly to review CSR workload and schedule; control labor use and costs
  • Conduct weekly CSR department meetings to discuss show events and resolve issues
  • Train associates on company policies, procedures and best practices; assist Director in expert and concierge training; responsible for implementing and improving operational policies
  • Follow all payroll procedures and submit payroll timely and accurately
  • Document CSR performance and communicate to Director
  • Promote and maintain a positive work environment with high morale; maintain a neat, safe work environment both in house and at show site
  • Coordinate ordering CSR supplies; oversee job-box distribution
  • Ensure CSR department is represented at all pre-events
  • Participate in branch weekly Monday huddle
  • Communicate with other departments to ensure the CSR department has all pertinent show information (i.e. dates/times)
  • Develop and implement procedures governing customer correspondence including handling customer complaints
  • Work as on-site CSR when required

  • At least 2 years of customer service experience including supervision
  • At least 1 year of experience in operations of a trade show general contractor
  • Possess excellent verbal and written communication skills; possess good math skills
  • Ability to work in fast paced environment and meet deadlines
  • Proficiency in Windows and Microsoft including Outlook, Word and Excel
  • Ability to use standard office products including computer/laptop, copy machine, fax machine and to use 10-key calculator by touch
  • College courses or related job experience required

Company Description
Founded in Atlanta in 1905, Shepard Exposition Services is a leader in the tradeshow & event services industry. Today, the privately held firm operates in 10 U.S. markets. Thanks to groundbreaking initiatives such as the Customer Concierge Program, the Custom Order Matrix, Shepard Portal and other customer-focused innovations, Shepard creates a unique customer-centric experience for their customers: The YOU Experience!

Shepard Exposition Services is an Equal Opportunity Employer

Atlanta, GA


Tue, 18 Jul 2017 08:56:39 PDT