Support Specialist

Cleveland, OH
Aug 03, 2017
Institution Type
Community College

diversity employer

Department Name Counseling

Campus or Location Metropolitan Campus

Vacancy Number PT265-17

Reports To Manager Counseling

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

The Support Specialist role provides customer service and technical support for the Counseling and Psychological Service departments.

Job Responsibilities

Duties and Responsibilities

• Provides and assists current and prospective students with access to My Tri-C Space and counseling services

• Schedules appointments for student orientation and walk-in requests

• Suggests interdepartmental referrals

• Greets and handles the check-in process for students

• Screens and maintains walk-in requests

• Answers questions and inquiries from students, prospective students and counselors

• Submits electronic notifications to counselor

• Supplies customer service functions to students pertaining to online orientation

• Answer questions for assessment and course enrollment

• Maintains and inputs student information in the scheduling and reservation system

• Removes orientation holds in the system

• Provides administrative support by retrieving and preparing routine counseling documents, performs record searches and conducts reminder phone calls for orientation sessions

• Maintains Counseling Center records and counseling schedules

• Inputs, retrieves, scans and images documents into the Banner system

• Works collaboratively to ensure counselor access to students' academic records

• Enters counselor schedules and monitors change requests

• Participates in cross-training and technology training within the Counseling Department

• Attends Office of Training and Development customer care workshops

• Enhances center communication among staff members, counselors and director by
communicating concerns constructively and respectfully

• Performs other related duties as assigned within the scope of the job classification and assigned grade

Required Qualifications

Required Qualifications

• High School diploma or GED

• Minimum of two years of clerical experience in an office environment

• Excellent verbal, written, interpersonal communication and problem solving skills

• Skills in keyboarding, basic grammar, math, and basic level word processing (MS Word)

• Attention to detail and accuracy

• Excellent organizational skills

• Experience working in a high volume customer service atmosphere

• Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

Preferred Qualifications

• Associate’s degree

• Experience in Banner navigation

• Experience working in a higher education environment

Work Schedule

Please refer to the Physical Requirements.

Target Hiring Rate/Salary Minimum of $15.47/per hour

Special Note

This is a Part-time 1199/ SEIU Bargaining Unit position, Grade 05.

Posting Open Date 04/11/2017

Repost Date 08/02/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you hold a high school diploma or GED?
    • Yes
    • No
  3. * Do you possess a minimum of two years of clerical experience in an office environment?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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