Client Services Representative

Location
Raleigh
Posted
Aug 03, 2017
Institution Type
Four-Year Institution

Position Number: 00062097

Primary Function of Organization Unit: The NC State Veterinary Hospital provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, and conducts clinical research. The Client Services Specialists are the first point of contact for Hospital clients and referring veterinarians and are critical in coordinating the patient's experience at the Hospital.

Essential Job Duties: The Client Services Specialist ensures excellent customer service to current and potential clients as well as referring veterinarians at the Terry Center Small Animal Hospital. Checks in clients, answer phone calls, make appointments and processes deposits and payments. Works closely with internal and external clients as well as referring veterinarians to answer any questions or concerns. Takes detailed consult and referral information from referring veterinarians. Ability to multi-task and manage multiple incoming phone lines is crucial to this position. This position will be trained at all service desks and will fill in gaps in scheduling. Scheduled hours will not be the same week to week, but will be given in advance by Supervisor and may be negotiable.

Minimum Education/Experience:

Department Required Skills: Knowledge of MS Office products, email, fax and copy machines. Previous client service experience in a veterinary or medical setting required. Excellent verbal and written communication skills. Strong organizational skills.

Preferred Experience, Skills, Training/Education: N/A

Necessary Licenses and Certifications: N/A

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.