Professional Temporary-Medical Receptionist

The Helen and Arthur E. Johnson Beth-El College of Nursing and Health Sciences at the University of Colorado Colorado Springs invites applications for a Medical Receptionist. This is a full time, Professional Temporary position.

This position is responsible for front office clinical activities that include: scheduling patient appointments, answering the telephone, providing responsive customer service, collecting co-payments, following billing and collection procedures, and maintaining/verifying patient demographic information in the EHR (electronic health record) including current active insurance and collecting and entering office visit transactions.

Examples of Work Performed:

  • Answers phone and schedules appointments after triaging needs of patients for all Beth-El clinics (PCC, PNC, CAL).
  • Updates waiting clients on the status of their appointment if they are waiting past their appointed time.
  • Triages walk-in requests for appointments.
  • Works with clinical team to triage walk-in requests for appointments.
  • Communicates with insurance broker, third party administrator, and insurance carrier as questions and issues arise.
  • Collects co-payments and complete daily cash up form.
  • Enters payments into medical billing system daily.
  • Assists director and office manager with marketing efforts when appropriate.
  • Assists office manager with weekly deposit.
  • Maintains up-to-date clinic forms.
  • Responsible for entering written documentation related to patient care that is completed during the check in process.
  • Assists patients and providers with medical record requests. Likewise, responsible for sending requested documents to other facilities with appropriately completed request.
  • Assists with customer service initiatives within clinic to include distribution of survey and assistance with analysis of those surveys.
  • Other duties as assigned.

Job Competencies:

  • Excellent organization, customer service, and communication skills
  • Ability to collaborate with multiple departments
  • Ability to create Word documents
  • Ability to work independently
  • Ability to triage acute care versus routine care visits
  • Able to remain calm in crisis/emergency situations
  • Complies with all applicable patient privacy requirements and maintains patient confidentiality at all times

For the purposes of FLSA, this position has been determined to be non-exempt from (eligible for) overtime under FLSA.

Hourly Pay Rate: $13.50

The University of Colorado is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.


Minimum Requirements:
  • High School diploma
  • Computer experience with Microsoft Office
  • One-year experience in customer service
  • Experience with basic financial transactions

Special Instructions to Applicants:In preparation for completing your application, have you atttached your cover letter and resume? In order to submit your application, you will be required to attach these documents.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:Position is open until filled. Applications submitted by August 17, 2017 will received full consideration. Applications submitted through email or surface mail will not be considered. Please apply at Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information.

Job Category: Professional Support Services

Primary Location: Colorado Springs

Department: C0001 -- Colorado Springs Campus - 40082 - Beth-El Grad Nursing

Schedule: Full-time

Posting Date: Aug 2, 2017

Closing Date: Ongoing

Posting Contact Name: Paige Whitney

Posting Contact Email:

Position Number: 00736665