Assistant Director- Student Enrollment Services, Job Code 748IHE

Wayne, New Jersey
Aug 02, 2017
Institution Type
Four-Year Institution

William Paterson University invites applications for the position of Assistant Director in the Office of Student Enrollment Services.  This position assists the Associate Director in supporting the daily operations of the department with emphasis in expedited handling of student inquiries related to financial aid, student billing/payment and student records. S/he evaluates and implements system adjustments which enhance the availability/accessibility of services to students and ensures the efficient and accurate processing of student service transactions in accordance with University or other required protocols.

The selected candidate will assist in providing excellent service in counseling students and parents with a focus on the financial aid process, eligibility requirements, application submission, verification requirements, special circumstances, explain costs and awards, provide funding options, debt management and financial literacy planning; in addition expedited handling of billing, payments and records inquiries. The Assistant Director serves as the primary liaison between the office and the department of Information Technology to ensure adoption of industry best practices. S/he assists in evaluating, developing and implementing student services policies and procedures.  The selected candidate promotes and conducts internal/external outreach workshops and works collaboratively with other functional areas, within the University.

A Bachelor’s degree from an accredited college or university in a related field is required.  A Master’s degree in Business Administration, Higher Education Administration or related field is preferred. Two (2) years’ experience within a traditional financial aid service office or within a consolidated service department is required.  Technical competency in a variety of computer applications including, but not limited to, ERP systems (Ellucian BANNER preferred), statistical software package (SAS preferred), COD, NJ FAMS, FAA ACCESS (CPS online), ELM and MS Office.  Excellent interpersonal, organizational, written and oral communication skills are required.  Demonstrated competency in successfully balancing multiple time-sensitive projects in a high demand/volume environment focused on increasing student satisfaction and persistence required. Familiarity with internal control and compliance issues is highly desired.

This is a full time position and requires the ability to work a flexible schedule during day, evening and weekends hours. William Paterson University offers a competitive salary and a comprehensive benefits package, including tuition waiver for dependents.

Interested candidates must send a letter of application, as well as a current resume and the names of at least three (3) professional references to Ms. Alena DeGeorge, Student Enrollment Services, at  or mail to William Paterson University, 300 Pompton Road, Wayne, New Jersey 07470. Email submissions preferred. Must reference Job Code in letter of application. For more information about the University, please visit A review of applications will begin immediately and continue until the position is filled.

William Paterson University is an Equal Opportunity Institution committed to Diversity. Women, minorities, and members of under-represented groups are encouraged to apply.

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