Quality Assurance Trainer-Patient Access

Job Description

Quality Assurance Trainer-Patient Access-1702020


Position Summary


At Stony Brook Medicine, a TH Instructional Support Specialist/Quality Assurance Trainer, Patient Access is a valuable member of our team, who will be responsible to develop employee education programs for new and current employees. The incumbent will be an expert in Instructional Design in eLearning. Additional responsibility includes quality assessment and assurance and training design which will become the basis of training development and execution. Training will be developed using various media ie; Visio, Power Point, Adobe Captivate, and other training modes. Incumbent must become proficient in all aspects of Patient Access Department positions.


Duties of a TH Instructional Support Assistant/Quality Assurance Trainer may include the following but are not limited to:


  • Utilizes tools to review and analyze registration data for content and accuracy. Assist in the development, monitoring, analysis of quality reports and related materials addressing the registration process, cash collection process, scheduling and the financial investigation product produced. Identify, qualify and address problems in current process. Calculate a daily percentage of the employee’s work by volume. Corrects errors in the system and forwards to the Training and QA Manager for follow-up and correction. Reporting shall include a daily, weekly and monthly summary which includes the percentage of errors.
  • Provide support to the Training and QA Manager with development and implementation of initiatives to improve and enhance performance and services.Responsible for the result reporting of ongoing analysis and continuous quality improvement activities. Through various analytic and finance based statistical tools, supports the revenue cycle and the departments financial goals.
  • Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Trains all areas and aspects in Patient Access Services Department staff including registrations, cashiering, financial investigations, scheduling, assignment of MRN and insurance verifications, etc.
  • Completes other special projects or assignments as assigned when modifications or adjustments are made to statistical reporting, audit criteria, policies and procedures, and training. Participates in ongoing review and modification of department policies and procedures.


Qualifications:


Required: Bachelor’s Degree plus two years’ experience in teaching specifically an expert in Instructional Design in eLearning, corporate education in an administrative setting or five years’ experience in QA Assessment / Corporate Training or related medical/hospital setting. Demonstrates expertise with electronic instructional design, syllabus and lesson plans, and experience within electronic modalities. Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction. Design electronic modalities and demonstrate curriculum writing.


Preferred: Prefer teaching and corporate training experience with two years’ experience with proven demonstrated facility. Demonstrated experience with Design in eLearning module building and Instructional Design.


Special Note: Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. This position may require that you work in the hospital and / or off site areas.


This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.


All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients’ lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island’s premier academic medical center. With 603 beds, we serve as the region’s only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children’s Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center.

Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700.
IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police


Official Job Title: TH Instructional Support Specialist
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Patient Access-Stony Brook University Hospital
Schedule: Full-time Day Shift 10:00 a.m - 6:30 p.mPatient Access-Stony Brook University Hospital
Posting Start Date: Aug 1, 2017
Posting End Date: Aug 31, 2017, 10:59:00 PM
Salary: Commensurate with experience
Salary Grade: SL3

PI98891695