Business Process Analyst/Trainer # 17000527

Houston, Texas
Commensurate with education and experience
Aug 01, 2017
# 17000527
Institution Type
Community College

Business Process Analyst/Trainer # 17000527

Commitment to Mission: 

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:

  • Students Matter
  • Inspire Excellence
  • Act Intentionally
  • Better Together
  • No Fear!
  • Trust! 

Campus Marketing Statement:

Lone Star College-System Office, University Park

Lone Star College, located in the north metropolitan Houston area, is one of the largest and fastest growing community colleges in the country featuring six comprehensive colleges and 10 centers with over 95,000 credit and non-credit students each semester, an annual budget exceeding $500,000,000, and 7,300 employees spread over a 2100 square mile area. 

LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. 

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park.  Both are the site for multiple administrative departments and system-wide training programs.

This position is located at the LSC-System Office, University Park location at 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Position Summary:

Provides and applies functional and technical expertise towards the development and/or redesign of current business processes to ensure effective and efficient use of core business and IT competencies. Provides training on technical and processes competencies. A member of a 24/7/365 global department.

Job Functions:  

  1. Meets with decision makers, systems owners and end users to define business, financial and operations requirements and systems goals, and identifies and resolve systems issues
  2. Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems. Identifies client organization’s strengths and weaknesses and suggests areas of improvement
  3. Leads requirements gathering sessions to identify requirements, specifications, business processes and recommendations related to proposed solution
  4. Expected to participate in the development of improvements and help to implement the changes within team. May propose or initiate innovative changes to improve the way work is done by the team or across teams
  5. Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
  6. Conducts research on software and hardware products to justify recommendations and to support purchasing efforts
  7. Prepares and delivers highly effective reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. Estimate the resources and participants needed to achieve project goals
  8. Creates systems models, specifications, diagrams and charts to provide direction to developers
  9. Collaborates in the planning, design, development, and deployment of new applications and enhancements to existing applications
  10. Identifies complex, multi-faceted problems and takes immediate action to address them
  11. Serves as an informal “ambassador” for the team’s work
  12. Conducts training on technical topics
  13. Responsible for other reasonable, related duties assigned

Knowledge, Skills, & Abilities:  

  • Highly skilled at explaining technical subjects to non- technical as well as technical customers
  • Has a good understanding in at least one area (e.g. PC or Mac), and developing understanding in additional areas
  • Has a deeper knowledge of the specific area or areas of IT in which they specialize
  • Maintains an awareness of state of the art concepts, practices and technologies and applies this awareness to his/her work
  • Understands the purpose and operations of other teams within IT
  • Extrapolates existing information/practices to solve problems. May help team members and/or customers clarify somewhat complex problems or situations
  • Ability to occasionally lead team or groups through a problem- solving process
  • Ability to review work at critical milestones with team leader or sponsor in order to maintain their commitment and support
  • Ability to translate technical information into specifications or action plans. May probe with customers to discover unexpressed information
  • Ability to develop presentations that inform team members and customers
  • Ability to negotiate needed actions, using established precedents
  • Identifies complex, multi-faceted problems and takes immediate action to address them 


Commensurate with education and experience

Work Schedule & Conditions:

  • Work often requires multiple interactions with customers over time. Individual efforts seen as representing and contributing to team results.


  • Bachelor’s degree
  • At least two years of prior related experience 

Benefits Marketing Statement:

By joining our top notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance.  

This includes 22-23 days paid holidays and up to 12 annual vacations days, full comprehensive benefits package, wellness program, professional development opportunities and more.

How to Apply: 



Application material received via fax, email, mail, or hand delivery will not be accepted.

Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.   

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. 

More information on the E-Verify program is available at

Lone Star College is an EEO Employer.  All positions are subject to a criminal background check.