Telephone Outreach Coordinator

Employer
CNS Network
Location
Garden Grove, CA
Posted
Aug 01, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

Collaborative Neuroscience (CNS), a large clinical research company, seeks a full-time Telephone Outreach Coordinator.

Responsibilities and Essential Duties:

• Daily calls to database patients in attempting to interview potential patients for study participation.

• Field incoming calls via the call center regarding interest in participation

• Diligently complete assigned call lists and specified recruitment duties

• Closely manage patients through multifaceted tracking tools and the vast CNS database, which includes daily phone calls to/from potential and past participants

• Follow up with potential participants regarding scheduling conflicts which prevent them from enrolling or continuing in a study

• Gather pre-existing medical records and medical history for potential patients as required

• Work closely with the Director of Outreach, Community Outreach, and Telephone Outreach Manager, Outreach Coordinators as to troubleshoot concerns regarding patients

Education:

• Associate's Degree

Experience:

• Knowledge of neurological and psychological diagnoses is a plus

• Strong interviewing, interpersonal, customer service and organizational skills

• Effective problem solver

• Computer skills (Microsoft office incl. Excel, Outlook, database management, etc)

• Self-starter yet team oriented

Company Description
As a leading clinical research center in California, CNS is dedicated to searching for a cure, together.

If you or a loved one suffers from a neurological, psychiatric, or a general health condition, take the next step and experience breakthrough treatments while helping others along the way!


Garden Grove, CA

a790706810

Wed, 26 Jul 2017 11:55:32 PDT

PI98886759