Telephone Outreach Coordinator

CNS Network
Garden Grove, CA
Aug 01, 2017
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Institution Type
Outside Academe

Job Description

Collaborative Neuroscience (CNS), a large clinical research company, seeks a full-time Telephone Outreach Coordinator.

Responsibilities and Essential Duties:

• Daily calls to database patients in attempting to interview potential patients for study participation.

• Field incoming calls via the call center regarding interest in participation

• Diligently complete assigned call lists and specified recruitment duties

• Closely manage patients through multifaceted tracking tools and the vast CNS database, which includes daily phone calls to/from potential and past participants

• Follow up with potential participants regarding scheduling conflicts which prevent them from enrolling or continuing in a study

• Gather pre-existing medical records and medical history for potential patients as required

• Work closely with the Director of Outreach, Community Outreach, and Telephone Outreach Manager, Outreach Coordinators as to troubleshoot concerns regarding patients


• Associate's Degree


• Knowledge of neurological and psychological diagnoses is a plus

• Strong interviewing, interpersonal, customer service and organizational skills

• Effective problem solver

• Computer skills (Microsoft office incl. Excel, Outlook, database management, etc)

• Self-starter yet team oriented

Company Description
As a leading clinical research center in California, CNS is dedicated to searching for a cure, together.

If you or a loved one suffers from a neurological, psychiatric, or a general health condition, take the next step and experience breakthrough treatments while helping others along the way!

Garden Grove, CA


Wed, 26 Jul 2017 11:55:32 PDT