Humboldt State University
(Job #17-80) Accounting Technician II, Housing Cashier, $3,010-4,986/month. Appointments are normally made at the beginning of the salary range. This is a full-time, 12-month, benefitted position with a one-year probationary period in the department of Housing & Residence Life.
Under general supervision of the Associate Director of Business Operations, the Housing Department Cashier (Accounting Technician II) is responsible for: establishing, monitoring and maintaining individual resident, faculty and staff housing accounts; receiving and positing payments; reconciling and preparing University Center - HSU Dining deposits; issuing and updating meal points; generating and monitoring special billing and past due accounts; maintain and monitoring petty cash and transfer funds; assists with placing holds on student accounts; processing adjustment forms; and preparing miscellaneous reports and records. The incumbent must be able to operate computer database systems (StarRez, CASHNet, PeopleSoft, ID Flow, and CBORD), understand and explain financial policies and procedures, maintain and update Housing Cashier procedures, and monitor equipment and security.
Duties and Responsibilities:
Cashier Tasks & Problem Solving
-Answer complex student account questions at Cashier window, and by phone and email.
-Analyze student accounts in PeopleSoft, CASHNet, CBORD and StarRez
-Work closely with Student Financial Services, Admissions, Registrar, Financial Aid and University Center to offer complete and thorough answers.
-Work creatively to seek solutions, counsel students and their parents and refer to appropriate resources. Resolve complaints within the boundaries of university and Housing policy.
-Monitor past due accounts, send out past due notices, charge late fees and place holds on student meal plans as necessary.
-Initiate eviction process.
-Negotiate with students on paying past due debts. Create and approve personal payment plans when necessary and follow up immediately if a payment obligation is not met.
-Examine student accounts to help with aid, payment suggestions, and ways to reduce costs. Verify eligibility of deposit waivers for applicants, correspond with students, and complete operational processes.
Meal Plan Administration
-Establish and maintain individual accounts for board plans for students, faculty and staff utilizing CBORD.
-Oversee the semester upload of resident meal plans from StarRez to CBORD, and then maintain requested changes to meal plans in both systems throughout the academic year.
-Receive and post payments to CBORD.
-Reconcile and prepare University Center deposits.
-Assign meal points and sell additional meal points according to department policy. Monitor accounts for non-payment and restrict card usage as necessary.
Assessing Payments and Plans
-Monitor and maintain individual Housing charges and payment records for residents utilizing PeopleSoft, StarRez and CASHNet. -Receive and post payments to accounts and keep records of current balances.
-Email residents payment reminders based on individual payment plans.
-Reconcile and prepare deposits for the University Cashier.
-Responsible for assessing all individual charges in StarRez and monitor prorates automated charges for room and meal plans.
-Process and post charges for adjustment forms for room changes, damages and miscellaneous charges.
-Post Resident Services charges. Post new Spring resident fees.
Assist With Application Process
-Assist with Processing Housing Agreement Cancellations: correspond with students, and complete operational processes.
-Track and resolve problem call sheets and audit enrollment and admission information about residents and applicants.
-Process request to vacate forms: correspond with students, complete operational processes, place account hold in PeopleSoft, and run inspection reports for custodial to check rooms after resident vacates.
Supervise Student Assistants
-Supervise two to three student assistant cashiers.
-Responsible for hiring, training, scheduling and evaluating them, as well as completing the proper paperwork for change funds and securing access to necessary databases and software.
HSU ID Processing
-Operate the university HSU ID creation software and ID Flow machine.
-Collect payment for and print HSU ID cards.
-Replace resident cards damaged by door locks and maintain and send documentation to ID Office for invoicing.
-Coordinate with ID Office to verify the progress of student ID picture submission and collect for Housing's use and student distribution.
-Sell and account for campus parking permits, collect and disburse keys issued to employees by the locksmith, post payments for various miscellaneous cash receipts and accounts receivables while collecting appropriate back-up for audit purposes.
-Maintain, reconcile and replenish petty cash funds.
-Prepare change orders, maintain cash flow supply and prepare petty cash reports.
-Maintain and update procedures for the cashiering functions.
-Monitor equipment and supplies used for cashiering functions. Track and monitor cashiering equipment.
-Maintain security of cashier's office and safe. Review archived student files to find bad debt files that need to be saved.
-Assist with other duties as assigned.
-Three years of progressively responsible financial record-keeping experience which has provided the applicant the below listed knowledge and abilities. This experience must include cash handling, utilizing a computerized cashiering system, and interacting with the public. College-level or certified coursework in applicable fields of study may be substituted for work experience on an equivalent (one-for-one) basis if such education provides the required knowledge and abilities listed below.
Experience in hiring, training and supervising student assistants. Experience with PeopleSoft, CASHNet, StarRez, and CBORD software applications. Spanish language ability. Working knowledge of University practices and policies.
Required Knowledge, Skills and Abilities:
Knowledge and Skills:
-thorough knowledge of financial record-keeping, mathematical, and general office methods, procedures, and practices
moderate to advanced skills utilizing computer word processing and spreadsheet programs (Microsoft Office suite and Google calendar)
-operation of a ten key calculator by touch and electronic cash register
-excellent organizational skills; attentive to detail
-strong interpersonal and intercultural communications skills
-demonstrated leadership abilities and excellent customer services skills
-thorough knowledge of English grammar, spelling, and punctuation
-review financial documents for accuracy, completeness, validity, and adherence to standards
-compute and post numbers rapidly and accurately
-identify, trace, and correct errors
-apply accounting procedures and practices to the analysis of basic accounting problems
-analyze and interpret accounting data
-apply problem solving techniques in finding solutions to basic accounting problems
-make sound decisions and recommendations regarding accounting activities
-understand and operate in a variety of organizational structures
understand, analyze, and balance cashiering records
-prioritize tasks to meet multiple deadlines
-work in a highly visible position
-cultivate effective and mutually supportive working relationships with diverse student, staff, faculty, and community members
-handle difficult individuals using tact and discretion
-communicate positively and effectively with other departments and coworkers
-clearly communicate orally and in writing
-quickly learn new office support technology systems and software packages
-effectively communicate via email
-move medium sized boxes and packages up to 25 pounds using a hand truck
-work during operational hours of 8am to 5pm with occasional special events on weekends or evenings
Application Procedure: Please note that Humboldt State University now requires application materials to be submitted electronically. If assistance is needed, the Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station available and our front office team would be happy to assist you. Qualified applicants should submit electronically the following materials:
-Letter of Interest;
-HSU Employment Application to https://csucareers.calstate.edu/Detail.aspx?pid=62746
-Resume or Curriculum Vitae;
-Contact information for at least three professional references
Submission of the application materials should be sent as email attachments to email@example.com.
Please include your last name and the job # (17-80) in the subject line of the email.
Application Deadline: This position is open until filled. The first review of applications will be Monday, August 14, 2017.
HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
Siemens Hall - Room 211
Arcata, CA 95521-8299
Fax: (707) 826-3625
It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.
Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.
Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at http://www.humboldt.edu.
Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.