Senior Associate Director, Event Client Services

Washington, D.C.
Aug 01, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution


Job Description Summary:

The Senior Associate Director, Event Client Services assists the Managing Director, Marvin Center & Venue Administration in managing the Client services staff, which is responsible for coordinating, facilitating, and managing events at The George Washington University.

The Senior Associate Director's primary responsibility is to manage the media and public affairs venues with a focus on media affiliates with production related broadcasts. They will work with clients to assess, recommend and develop needs based on the client's desired outcomes for events, and will oversee event logistics to develop and promote events.

The Senior Associate Director develops and communicates event documents and provides direction to venue staff, technical and operational teams. They determine the staffing needs per event, which includes the management and supervision of one full-time employee and up to 6 student staff, with functional supervision of all service workers. Lead a team of 2-10 persons that include event planners, student staff as well as volunteer and/ or contractors working weekly hours ranging from 8-400 hours per week. Continually assesses services to recommend and implement policies and procedures aimed at enhancing the quality of event planning provided to clients. Develops, delivers and/or provides customer service training. Has professional oversight of the team's hiring, training, coaching, shift assignments, promotions and / or termination.

The Senior Associate Director evaluates and authorizes work performed by outside media outlets and vendors. Prepares and submits post-event evaluation reports, recommending methods to improve procedures. They will develop productive working relationships with department heads of other venues utilized for events to ensure the success of each event and the seamless support of its attendees.

The Senior Associate Director will select vendors, and negotiate and sign contracts which bind The George Washington University in acquiring services such as facility's needs, audiovisual services, computer networking, catering, and support services, per the needs of the client. They are the primary decision maker in determining last minute changes to vendor selection and contracts.

In the absence of the Managing Director, Marvin Center & Venue Administration, the Senior Associate Director takes the lead in overseeing the department's operations that includes the supervision of 10 full time professional staff.

The Senior Associate Director serves as the deputy to the Managing Director, Marvin Center & Venue Administration in directing complex planning issues that arise with events, conferences, and meetings held at The George Washington University venues to including negotiating contracts, vendor selection and policy implementation. They will assist the Managing Director with overall event planning activities and supervision of employees to ensure the timely delivery of services to clients and to ensure that External Relations and Events & Venues goals and objectives are met.

The Senior Associate Director acts as an agent and tenant representative for the Media and Public Relations building. Facilitates, negotiates and organizes common goals for the building. They are responsible for determining public access to the building.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Five years of professional experience as an event planner/account executive in a demonstrated venue.

Prefer two years at a management level.

Available for weekend, night and daytime event program management.

Excellent communication and customer service skills.


Campus Location: Foggy Bottom College/School/Department: External Relations Family Comm, Mktg & Media Sub-Family Events Stream Individual Contributor Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Five days and 40+ hours per week. Flexibility is required as schedule is event-driven to include some nights and weekends. Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006536 Job Open Date: 07/31/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. What is the highest level of education that you have obtained?
    (Open Ended Question)
  2. What is your salary range expectation?
    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Documents needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents