Clerk IV, Receptionist, Human Resources and Talent Management

Clerk IV, Receptionist, Human Resources and Talent Management

Department Summary:
The Division of Human Resources and Talent Management (HRTM) provides resources and support to Bridgewater State University employees. In addition HRTM provides customer service to applicants, new hires, and students. The office is comprised of Employment Services, Benefits, Payroll, Operations, Student Employment and Talent Management.

Position Summary:
General Statement of Duties:
The Clerk IV will serve as the receptionist for the Human Resources and Talent Management Office by providing customer service, administrative support, scanning documents, and basic data entry within the department. This position will also provide administrative support to other functional areas within the Division of Human Resources and Talent Management when needed.
Tour of Duty: 8:45a-5p, Monday through Friday*
(Saturdays and Sundays as days off)
*Subject to change

Position Type: Non-Unit Classified

Essential Duties:
-Provide customer service to all Human Resources and Talent Management customers; answer and direct all incoming phone calls; direct customers to appropriate contact; and responsible for the distribution of the office mail.
-Assist with the maintenance of official personnel files for all active and inactive university employees.
-Maintain inventory of office supplies; manage office equipment; order appropriate supplies, place service calls, etc.
-Maintain pay advices and checks.
-Assist with the coordination of new employee paperwork, i.e. I9 compliance, completion of tax and personal information forms, CORI/SORI forms, etc.
-Assist with basic data entry into Banner and/or PeopleSoft system(s).
-Manage department calendars and schedule appointments.
-Provide assistance to applicants.
-Process password resets as necessary.
-Maintain tuition waiver processing.
-Provide employee verification information when required.
-Provide communication to Empower (OBRA).
-Assist with requested reports.
-Provide administrative assistance to functional areas within the Division of Human Resources and Talent Management as needed.
-Perform related duties as assigned.

Required Qualifications:
-Applicants must have at least three years of full-time or equivalent part-time experience in office work or any equivalent combination of the required experience and substitutions as identified on the Clerk IV stat classification job specifications.
-Ability to assemble items of information in accordance with established procedures and maintain accurate records.
-Ability to communicate effectively both orally and in writing; strong command of the English language, grammar.
-Ability to understand and apply policies and procedures governing assigned unit activities.
-Ability to establish harmonious working relationships and deal tactfully with others.

Preferred Qualifications:
-Knowledge of MS Office suite.
-Knowledge of PeopleSoft, Banner, Argos, and PeopleAdmin systems.
-Knowledge of higher education operating principles and practices.
-Knowledge of Human Resources and benefits principles and practices.
-Ability to provide exceptional customer service.
-Ability to handle confidential information and maintain the integrity of the information housed in the Human Resources and Talent Management Office.

Work Environment:

Special Conditions for Eligibility:
Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

Salary Range: Grade 13, Step 1 - $1,473.34 bi-weekly
Posting Number: S00242P
Open Date: 07/28/2017
Close Date: 8/7/2017
Open Until Filled:

Special Instructions to Applicants:
Please note the following information is required to complete your application for this position:

*a minimum of one (1) employment history entry.

*a minimum of three (3) professional reference entries.

To apply, visit

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.


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