Administrative Support Assistant I

Job description

Administrative Support Assistant I

Humboldt State University

(Job #17-76) Administrative Support Assistant I, $1,820-2,920/month. Appointments are typically made at the beginning of the salary range. This is a full-time, benefited, 10/12 pay-plan (work 10 months with pay and benefits spread over 12 months) position in the Department of Counseling and Psychological Services.

Position Summary:
Under the lead oversight of the office coordinator, the incumbent will perform a variety of general office clerical and reception related duties in support of Counseling and Psychological Services. The position requires excellent understanding and maintenance of client confidentiality and excellent "people skills" as the incumbent is the first point of contact for students seeking mental health services.


  • The incumbent will be responsible for, but not limited to the following duties:
  • First point of contact with the public, either face-to-face or over the telephone providing them with departmental information and guidance.
  • Schedule, reschedule, cancel, confirm client appointments, entering pertinent information into Titanium and Pyramed (electronic health record/scheduling systems) and maintaining their basic information as necessary.
  • Calmly and with sound judgment, handle complex initial counseling contacts which can involve students in crisis as well as distraught parents, faculty and staff.
  • Responsible for keeping social media avenues (Twitter, Facebook) up-to-date.
  • Assists with the organization of groups, outreach, psycho-educational workshops
  • Provide general clerical assistance to the office coordinator and staff.
  • Back up receptionist/clerical support for the Student Health Center as needed.
  • Other general office support and duties as needed.

    Minimum Qualifications:
    Education: high school diploma or equivalent. Experience: A minimum of one year full-time employment performing similar range of duties to those described above. Due to accreditation requirements, the incumbent cannot be a currently enrolled student. Must be flexible with work hours and may be required to cover some evening hours.

    Knowledge, Skills & Abilities:
  • Exceptional customer service skills.
  • Positive attitude and ability to establish and maintain effective working relationships with staff, faculty, students, parents, and others.
  • Demonstrated sensitivity to cross-cultural perspectives and experiences.
  • Ability to remain calm and helpful under pressure.
  • Ability to be empathic with distressed students while also maintaining appropriate boundaries.
  • Thorough understanding of and compliance with confidentiality laws and regulations related to the practice of psychology.
  • Ability and desire to work as a dependable and well-organized team member.
  • Thorough knowledge of general office procedures.
  • Ability to apply knowledge of policies and procedures related to working in a front office.
  • Ability to multi-task in an ever-changing environment.
  • Ability to work comfortably with frequent interruptions and changing needs within a busy office.
  • Thorough knowledge of English grammar and spelling.
  • Computer skills including, e-mail, Microsoft Word and Microsoft Excel, web searches, etc.
  • Ability to learn and master the CAPS and the Student Health Center's scheduling/health records softwares (Titanium and Pyramed).

    Preferred Qualifications:
  • Excellent communication and interpersonal skills.
  • Administrative support experience in a college or academic department, including knowledge of university infrastructure, policies, and procedures.
  • Experience with Titanium software, Pyramed software and PeopleSoft.

    Application Procedure: Please note that Humboldt State University now requires application materials to be submitted electronically. If assistance is needed, the Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station available and our front office team would be happy to assist you. Qualified applicants should submit electronically the following materials:

  • Letter of Interest;
  • HSU Employment Application at
  • Resume or Curriculum Vitae;
  • Contact information for at least three professional references

    Submission of the application materials should be sent as email attachments to [email protected].

    Please include your last name and the job # (17-76) in the subject line of the email.

    Application Deadline: This position is open until filled. The first review of applications will be Friday, August 11, 2017.

    HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

    Human Resources
    Siemens Hall - Room 211
    Arcata, CA 95521-8299
    (707) 826-3626
    Fax: (707) 826-3625
    Email: [email protected]

    It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.

    Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.

    Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at

    Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.





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    Job No:
    Posted: 7/31/2017
    Application Due: 7/31/2018
    Work Type: