Financial Aid Assistant

Los Altos Hills
Jul 31, 2017
Institution Type
Community College

Foothill-De Anza Community College District

Financial Aid Assistant

Posting #: 17-009

Campus: De Anza College

Number of Working Months: 12 Months

Starting Salary: $3,938.71 per month

Close Date:

Open Until Filled: Yes

Employment Duration: Full-Time


Starting Salary: $3,938.71 (per month) plus benefits; Salary Grade: C1-41
Full Salary Range: $3,938.71 - $5,263.92 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

De Anza College Mission Statement:
De Anza College provides an academically rich, multicultural learning environment that challenges students of every background to develop their intellect, character and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills and attitudes contained within the college's Institutional Core Competencies:

  • Communication and expression
  • Information literacy
  • Physical/mental wellness and personal responsibility
  • Civic capacity for global, cultural, social and environmental awareness
  • Critical thinking

Reporting to the Director, Financial Aid and Scholarships at De Anza College, this position will serve as a representative for De Anza College in the financial aid office to assist students in the application process for federal and state aid. The ideal individual will have the ability to provide culturally responsive support in a variety of situations, with strong written and verbal communication using equity mindedness and inclusive language, as well as organizational skills, and the ability to maintain a realistic balance among assigned projects.

Under the direction of the Director of Financial Aid and Scholarships, perform specialized clerical duties involving various Financial Aid programs according to federal and State regulations and requirements; provide assistance and information to students, staff and the public.

Depending upon assignment, duties may include, but are not limited to, the following:

  1. Provide technical assistance and information to students regarding regulations and requirements of various federal, state and district financial programs such as grants, loans, work-study, fee waivers, scholarships, and contingency funds.
  2. Instruct students in correct procedures for completion of forms and applications; inform applicants of requirements and restrictions; review forms and data files for accuracy and completeness; verify consistency of information.
  3. Review and determine status of applications and forms; refer difficult issues for assistance and resolution; notify students of need for additional information.
  4. Answer telephones and e-mail and provide information and assistance as required.
  5. Monitor student loan accounts for appropriate due diligence activities; communicate with students, lenders, guarantors, collection agencies, credit bureaus, lenders, creditors and others concerning account status.
  6. Prepare, receive and transmit student and account data files to verify student status, report disbursements and update borrower records.
  7. Schedule and conduct group and/or individual entrance and exit interviews for student loan borrowers and student employees.
  8. Provide assistance to prospective and current scholarship donors in developing criteria for advertising and selection; work closely with District Foundation staff in processing disbursements.
  9. Interview, verify and process applicants for hire as student employees; monitor tax status, salary schedule placement, raises and update new assignments.
  10. Interview Work-Study students for placement into positions on and off-campus; monitor coordination of off-campus work assignments.
  11. Coordinate a variety of scholarship selection processes within the District.
  12. Collect, compile, verify and record information for the preparation of various reports and/or reporting processes.
  13. Maintain complex electronic records and prepare electronic reports according to established guidelines and procedures.
  14. Operate a variety of office equipment including a word processor, computer terminal, copy and adding machine, and other peripherals.
  15. Verify eligibility for and accept awards, which initiate disbursements in a variety of programs according to established guidelines and procedures.
  16. Respond to requests from other educational institutions, agencies, lenders, creditors and prospective employers involving verification of student status and records.
  17. Assist applicants by accepting forms and documents, interpreting dependent or independent status, resolving complaints, explain eligibility and other factors.
  18. Provide assistance, information and training to faculty, other campus staff and the public as requested or assigned.
  19. Attend training sessions and workshops to remain current on financial aid regulations and procedures, which affect assigned duties.
  20. Train and provide work direction and guidance to student assistants; assist in the hiring process of casual and student employees; monitor payroll for respective student assistants.
  21. Perform related duties as assigned.


Knowledge of:

  1. Rules, regulations and policies of the financial aid programs.
  2. Principles and techniques of interviewing in an environment with a diverse clientele.
  3. Operation of a computer and related software.
  4. Oral and written communication skills.
  5. Record-keeping techniques.
  6. Interpersonal techniques using tact, patience and courtesy.

Ability to:

  1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Perform specialized clerical duties involving various financial aid programs, scholarships, disbursements and records maintenance according to federal, State, District and campus regulations and requirements.
  3. Provide assistance and information to students, staff and the public.
  4. Determine program eligibility based on application data and supporting documentation.
  5. Interpret and apply laws, rules and policies of the financial aid program.
  6. Communicate effectively both orally and in writing.
  7. Continually upgrade knowledge of hardware and software provided as tools to perform duties.
  8. Establish and maintain cooperative and effective working relationships with others.
  9. Maintain accurate records and prepare reports.
  10. Assign and review the work of part-time and student employees.
  11. Analyze situations accurately and adopt an effective course of action.
  12. Work independently with little direction and represent the entire financial aid program in public settings.
  13. Meet schedules and time lines.


  1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Any combination equivalent to College-level coursework AND three (3) years of general clerical office experience involving public contact.



  1. Indoor environment.
  2. Constant interruptions.

Physical Abilities:

  1. Hearing and speaking to exchange information in person and on the telephone and make presentations.
  2. Dexterity of hands and fingers to operate computer keyboard and related equipment.
  3. Seeing to read various materials.
  4. Standing for extended periods of time.
  5. Reaching overhead, above the shoulders and horizontally.
  6. Bending at the waist, kneeling or crouching.
  7. Lifting, carrying, pushing or pulling heavy objects up to 30 lbs.


  1. A District on-line application on *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. A cover letter addressing your qualifications for the position.
  3. A current resume of all work experience, formal education and training.

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at:

Position: Full-Time, Permanent, 12-months per year
Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site:

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:
Employment Services
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
(650) 949-6217


To apply, visit:


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