Financial Aid Assistant
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a Financial Aid Assistant who will advance the institution's proud tradition of excellence in academics, student life and community service.
What are we about? Students! What do we do for them? Everything we possibly can!
We're looking for a great communicator and customer service advocate who will provide the general public (especially the economically disadvantaged) with information about the financial aid application process and referrals to social service agencies and external sources of funding.
Whether you're helping students with their applications, generating award letters or greeting and directing visitors, you'll be able to rest assured that you've played a very important part in creating an exceptional student experience at HCC.
Houston is a city with limitless possibilities:
- Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you're ready to join an amazing team, please apply right away.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Responsible for general financial aid customer service by answering calls, emails, chats, and other inquiries. Process online forms and conduct quality assurance of reported and submitted information. Assist students at a campus location if needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction;
- Perform document tracking to better serve students; collects, manages and maintains sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.);
- Analyze and interpret federal, state and institutional regulations and policies to assist students with the application for Federal, State and Institutional funds;
- Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees;
- Respond to student questions and inquiries by answering calls, emails, online chats, and submissions to the student resolution center;
- Process online form submissions include performing quality assurance on the information submitted;
- Assist with financial aid orientation;
- Provide guidance and assistance for students making application online;
- Answer telephone calls, greet visitors, respond to routine inquiries, take and relay messages;
- Use word processing software and student information to develop correspondence and retrieve information;
- Record student information in administrative computer system including typing detailed comments regarding student situations;
- Track and report customer service data;
- Establish and maintain student and program files and records;
- Perform outreach activities; and
- Special projects as assigned by a director.
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
High school diploma/GED required. Associate degree preferred.
Minimum of one (1) year working in a financial aid office preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Proficiency in personal computer use is necessary; and
- Excellent interpersonal, oral and written skills.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.