Student Information Representative
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a Student Information Representative who will advance the institution's proud tradition of excellence in academics, student life and community service.
You're an energetic, resourceful person with a passion for helping people - especially students.
Your mission: Provide college-wide information and customer service to current, prospective and returning students.
A typical day: You may refer a student to VA resources; provide a financial aid checklist to another; show another student how to locate scholarship opportunities on the Web; and help someone obtain the testing they need - and that would be before you finished your first cup of coffee! You'll thrive on the variety of activities in this rewarding role.
Next steps: If you'd like working in a busy hub of activity, meeting new people every day and guiding students through an array of decisions that will set them on the right path to achieving their dreams, we're looking for you! Take the next step toward a rewarding career and submit your application today.
Houston is a city with limitless possibilities:
If this sounds like the role for you and you're ready to join an amazing team, please apply right away.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
High school diploma or GED equivalent required.
Associates degree preferred.
At least three (3) years of experience in a customer service and/or high volume call center setting. Minimum of six (6) months of the high volume call center experience in higher education is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent oral and written communication skills.
Strong interpersonal and customer service skills.
Ability to effectively multi-task.
Proficiency in computer applications (i.e. Microsoft Office, databases, etc.)
Knowledge of contact center technologies (i.e. phone, chat, email, social media communications etc.)
Effective oral and written communication skills to interact with a diverse population.