Concierge, Hospitality Services & Retail Operations

Location
Cleveland, OH
Posted
Jul 29, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Community College

diversity employer



Department Name Hospitality Services & Retail Operations

Campus or Location District Administration

Vacancy Number 058-18

Reports To Executive Director, Hospitality Services & Retail Operations

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.



Job Responsibilities

ESSENTIAL FUNCTIONS

Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs

Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required

Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner

Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature

Attends all College meetings as assigned

Performs other duties as assigned



Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

Associate's Degree
o Significant related experience may substitute for education

Minimum of two years of experience in a customer service oriented role

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to work accurately with great attention to detail

Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program

Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES
• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES
• Collaboration
• Adaptability

IMPORTANT COMPETENCIES
• Time Utilization
• Continuous Improvement



Preferred Qualifications

Work Schedule

Standard College hours of operation, Monday through Friday 8:30am - 5:00pm.



Posting Open Date 07/28/2017

Open Until Filled No

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.



Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution



Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Cleveland.com
    • Tri-C web site
    • Tri-C employee referral
    • Careerboard.com
    • Chronicle.com
    • HigherEdjobs.com
    • HBCUconnect.com
    • LinkedIn
    • Indeed.com
    • ScholarlyHires.com
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a minimum of an Associate's Degree? (Significant related experience may substitute for education)
    • Yes
    • No
  3. * Do you have a minimum of two years of experience in a customer service oriented role?
    • Yes
    • No


Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents

PI98837606