Information Technology Manager - Network Services

Information Technology Manager - Network Services

Portland Community College

Requisition Number: 09124

Location: Capitol Park

Address: 9700 SW Capitol Hwy

Hours of Work: 8 a.m. to 5 p.m. Monday - Friday

Position Status: Management; Level K; Full-time; Exempt

Starting Salary Range: $66,021 to $95,729 per year (see "Additional Posting Information" section for details)

Job Close Date: For best consideration apply by October 1, 2017

Job Summary:
PCC is seeking an experienced Information Technology Manager - Network Services who under general direction, manages the day-to-day operations of the District's data network. This position is responsible for participating in the development, recommendation, and administration of policies, procedures and processes in support of the network.

Duties include managing the planning, development, installation and operations of network systems by evaluating current and future needs of PCC in alignment with PCC's mission and strategic initiatives.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.

Paid Leave:
14.67 hours of Vacation leave per month
1 day of Sick Leave per month
11 Holidays
3 additional Personal Leave days per year

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and children under 24 years of age, as well as tuition reimbursement for full-time employees at other accredited institutions.

1.ages network activities to include: planning, implementing, administering and evaluating projects and services impacting College operations from a technology services perspective.

2.Supervises administrative services professionals, paraprofessionals, and technical/support staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.

3.Develops, recommends, and administers policies, procedures, and processes in support of network operations; implements and monitors compliance with approved policies, procedures, and processes.

4.Participates in the development of standards and procedures for technology purchases and the utilization of outside vendors. Solicits, provides input into, and makes recommendations for the purchase of enterprise-wide technology solutions. Manages leased and purchased hardware and software.

5.Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.

6.Manages priorities and coordinates activities between applicable campus site(s) and District information technology services department.

7.Participates in District-wide strategic and tactical planning to coordinate the delivery of products and services. Evaluates technology, sets standards, and makes appropriate recommendations for purchase and implementation. Provides project management for applicable technology deployments.

8.Manages asset management activities, which include participating in the development of processes to track assets, manage and coordinate inventory, and/or other related activities. Works closely with vendor companies and other colleges and universities. Maintains vendor partnerships.

9.Manages and participates in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.

10.Participates in the development and administration of section budget; implements and allocates resources following budget approval; approves expenditures.

11.Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding college-wide technology services, programs, areas of opportunity, and/or other pertinent information as appropriate.

12.Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.

13.Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

14.Managing the architectural design of the District's network infrastructure, evaluating products, planning the installation of new products and implementing technology changes in the network.

15.Managing the daily operation of the network infrastructure including performance monitoring, configuration, and problem resolution.

16.Overseeing the troubleshooting of the most complex networking problems while ensuring that networking staff members are appropriately trained

Minimum Qualifications:
The education and/or work history sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the resume/cover letter will not substitute for the completed application.

Satisfactory references and successful completion of the criminal background check are required to meet the minimum qualifications for hire into this position.

In the online application's Education/Employment History sections, include jobs, duties, and dates that display these qualifications.


Bachelor's Degree in Information Technology or Computer Science discipline. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years progressively responsible, professional information technology experience related to area of assignment, including two years of supervisory experience.


Knowledge of:
-Supervisory principles;
-Budgeting principles;
-Applicable information technology systems in assigned area of responsibility;
-Technological trends;
-Project management principles and practices;
-Analytical methods;
-Computers and applicable software applications;
-Customer service principles.

Demonstrated Skill in:
-Supervising subordinate staff;
-Preparing and/or reviewing reports;
-Providing customer service;
-Managing projects;
-Developing and monitoring budgets;
-Preparing reports;
-Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
-Adapting to rapidly changing environments;
-Analyzing business problems and making recommendations based on findings;
-Communicating technical information to a non-technical audience;
-Diagnosing and resolving complex technology issues;
-Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
-Monitoring legal and regulatory changes;
-Mediating conflict;
-Conducting negotiations;
-Maintaining confidentiality;
-Designing and developing program plans in assigned area of responsibility;
-Analyzing processes and making recommendations for improvement;
-Researching, analyzing, and applying relevant information to the development of information technology processes and programs;
-Coordinating activities with other internal departments and/or external agencies;
-Preparing a variety of reports related to operational activities, including statistical analysis;
-Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
-Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
-Utilizing computer technology used for communication, data gathering and reporting;
-Communicating effectively through oral and written mediums.

Special/Preferred Qualifications:
1. Show at least 8 years of prior experience in the networking field and degree or certifications in the networking field.

2. Preference will be given to applicants with prior experience working in a Union environment.

3. Demonstrated understanding of enterprise wide network concepts pertaining to:
- Network media
- Network security
- Network load-balancing
- Stateful inspection and next-generation firewall
- Wireless
- Switching
- Routing
- Network virtualization

4. Demonstrated knowledge of management and operational aspects of complex and distributed IT Environment.

5. Experience working with technology service providers (to include cloud service, ISP, vendor support, professional service etc.).

Additional Posting Information:
To apply for this position you must submit:

1. Completed online application
2. Cover Letter (attach document)*
3. Current Resume (attach document)*

* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.

Normally the starting salary for new employees will be at the entry salary for that level, unless approved for advanced salary placement.

Upon hire candidate will be required to provide official transcripts for all degrees earned.

Applicants selected for hire will be required to pass a criminal background check as a condition of employment.

Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form

Documents that must be associated with this posting:
Cover Letter

Full Time/Part Time: Full Time

How to Apply
For complete job description and application instructions, visit:

As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.