Field Operations Technician (Equipment Systems Specialist - Foundation)

Jul 28, 2017
Position Type
Institution Type
Four-Year Institution

Field Operations Technician (Equipment Systems Specialist - Foundation)
California State University, Fresno

Salary Range: $2,878 - $4,766 per month
Note: This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

Organizational Description:
Technology Services provides administrative information services, core services, and desktop support services to the Fresno State campus community. Our department consists of a well trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the university community.

Under the general direction of an appropriate administrator or the leadership of a senior level Information Technology (IT) Professional (Expert level), the Equipment / Systems Specialist is primarily responsible for the physical infrastructure and technical field support, including the installation, maintenance, modification and repair of campus structured cabling, telephony systems and adjunct equipment. Installation and minor maintenance of wired and wireless networking components and uninterruptible power supplies is also considered a primary area of responsibility.

The technician serving in this capacity acts as one of the primary infrastructure field support resources for the campus community as well as outside vendors. Additionally, the technician is expected to work relatively independently and possess the experience and aptitude to perform most or all of the work assignments defined for their position.

Position Summary:
Major Duties of the job include:

• Respond to and complete service requests generated by the campus community maintaining appropriate service levels in accordance with departmental practices.
• Ensure that all completed work is documented accurately and in the proper manner.
• Effectively manage personal work queues to maintain acceptable levels of productivity as outlined by department manager or Team Lead.
• Install, relocate, and/or remove structured, low-voltage cabling for on campus and off campus locations as needed.
• Operationally support and maintain the campus Aruba Wi-Fi system and other appropriate communications equipment to include the following types of tasks:
• Perform routine add, move and change tasks for Wi-Fi Access Points
• Respond to alarms and errors
• Work with vendors and service providers to resolve service affecting incidents
• Work with Network Engineers to provide network connectivity in accordance with the campus Network Connection Policy to include activating or deactivating a data port or facilitating VLAN changes
• Perform routine installation, relocation or removal of data networking components, including Wi-Fi equipment, as part of projects, service requests or incidents
• Work with outside vendors or contractors providing infrastructure support and guidance for various campus related projects

Secondary Duties of the job include:
• Documents completed work for purposes of billing or recordkeeping
• May be required to conduct preliminary job reviews and develop cost estimates
• Update and maintain cable infrastructure records, inventory tracking and control as well as all related data Provide backup technical support for other TS employees

Knowledge, Skills & Abilities:
Knowledge of:
• ANSI/TIA/EIA cabling standards
• Infrastructure testing equipment such as network multimeters
• Materials, methods and techniques used in the completion of equipment service assignments
• Applicable industry and safety codes and/or standards that apply to work environment and equipment
• Cable and wiring standards as defined by the institution and industry
• Adept at using required tools, including computer systems, to accomplish tasks

Ability to:
• Assemble components and parts, and/or cabling or wiring, by reading and interpreting reference manuals and schematics Differentiate between hardware and software problems
• Use a variety of test equipment and diagnostic software to ensure system operation
• Read and understand technical manuals and related documentation for equipment/systems that interconnect with or interface to installed equipment base
• Physically install and configure equipment, connections, wiring and cable as required working from layout, blueprints, or plans
• Use common package application programs
• Work effectively with all levels of the University and the general public from diverse ethnic, cultural and socioeconomic backgrounds
• Appropriately maintain confidentiality of data files, data elements, and personal information
• Provide technical support on various special projects, which may require some weekend or evening work
• A history of regular attendance and positive performance evaluations

Education and Experience:
• An Associate of Arts degree in electronics, telecommunications, or industrial technology or equivalent education, training, and/or directly related experience.
• Equivalent to one year of journey-level or directly related experience in the installation, maintenance and repair of structured low-voltage cabling which demonstrates the requisite skill set and competence in the specialty field

Preferred Skills:
• Experience with data and telephony equipment and maintenance
• Experience with the Fresno State TIDS manual (Standards)
• Ability to perform with regard to project deadline objectives

Filing Deadline:
Applications received by August 27, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:
Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:
To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:
Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:
Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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