Clinical Operations Program Director

University of Colorado Denver l Anschutz Medical Campus

College of Nursing

Clinical Operations Program Director

Position #730816 - Requisition #10138

* Applications are accepted electronically ONLY at *

The College of Nursing has an opening for a full-time University Staff (unclassified) Clinical Operations Program Director position.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

Program Directors are responsible for the ongoing leadership and oversight of a program or function, including the development of strategies and processes which contribute to the University and/or campus mission and accountability for services provided. These positions typically do not supervise others.

Position Emphasis:

The University of Colorado, College of Nursing is seeking a transformational leader for the Office of Clinical and Community Affairs (OCCA). This Program Director will be a key component of the CU College of Nursing's Office Clinical and Community Affairs leadership team. This includes responsibility for the strategic planning process as well as financial performance and analysis for all areas of Clinical and Community Affairs within the College of Nursing. The successful individual will need to be a skilled change leader with wide-ranging skills related to communication, data analysis, and developing both people and practices. The ideal candidate will have significant experience driving operational and financial growth by developing market-relevant insights to grow current practices and develop new opportunities. This individual will need to drive a disciplined and agile approach to operations throughout the Office of Clinical and Community Affairs. They are responsible for leading the development and implementation of efficient business processes designed to achieve long-term financial growth, reduction of operating expenses and enhanced patient experiences.

This position is a full-time non-faculty Program Director (University Staff-unclassified) benefits eligible position that will provide critical administrative oversight to OCCA within the College of Nursing. This position is responsible for the financial oversight and performance of all OCCA clinical operations. Current clinical activities include University Nurse Midwives, the Center for Midwifery, the Campus Health Center located on the Anschutz Medical Campus, Healthcare Partners @ Belleview Point, and Sheridan Health Services (school-based health clinic and community-based health clinic). Key responsibilities include: identifying strategic/operational opportunities to strengthen market position; developing business plans, including risk assessments and cost/benefit analysis; assisting operational leaders to model new program implementation tactics and evaluate performance and resource management; and serving as a project manager for all new OCCA clinical program initiatives. The successful candidate will have experience overseeing multiple clinical sites, experience supporting new clinical operations and developing strategic initiatives to ensure clinic viability.

The Program Director of Clinical Operations will manage operations and identify initiatives to ensure the College of Nursing is achieving its clinical mission through effective processes, communication and outcomes both at the clinic and College of Nursing levels. The Program Director of Clinical Operations will oversee clinical operations to optimize revenue cycle performance and will work with OCCA leadership to align overall strategic goals and project initiatives. Manage revenue cycle, productivity and quality metrics, which include distributing all monthly reports to faculty members and completing/coordinating analysis to identify areas of opportunity and improvement in service delivery, charge capture, coding, billing, denials/appeals and reimbursement. Serve as the primary OCCA liaison for to the University's Procurement Service Center and work collaboratively with the CON Budget and Finance as needed. Develop financial metrics as well as create dashboards and operational tools to proactively manage clinical performance and opportunities. The Program Director of Clinical Operations will work collaboratively with CON Administration and may help negotiate space utilization, resources, rental rates, implementation, and ensure smooth operations for off-campus clinical sites.

This position is responsible for OCCA clinical site space utilization, financial viability and analysis of partner/vendors. Ensure effective support to faculty members with their clinical activities through direct leadership and management of support staff within OCCA. Maintain complex project management responsibilities to implement various initiatives, which involve identification of steps to complete projects, identification of key stakeholders, identification of risk/barriers and clear communication. Participate in planning activities within OCCA, both short and long term, including developing business plans, budgets and detailed analysis to support decision making and strategic planning. Cultivate and manage relationships with staff and providers at all clinical sites. Serves as a member of the OCCA leadership team and provides fiscal reports to the College of Nursing, as needed.

Examples of Work Performed:
  • Interact extensively with Associate Dean of OCCA to assess administrative and financial needs of OCCA and to revise guidelines and procedures to meet changing needs.
  • In collaboration with Associate Dean of OCCA, establishes financial goals for clinical operations within OCCA. Sets appropriate measures and monitors financial performance, and ensures the on-going financial performance of OCCA.
  • Prepares annual OCCA budgets for the College and CU Medicine. Presents and justifies budget requests to the Associate Dean of Clinical and Community Affairs and the Associate Dean of Finance and Administration.
  • Analyze and review financial and productivity reports. Identify issues and work with individual clinical units to resolve issues. Support clinical units by providing monthly financial statements and metrics which assist in tracking expenditure progress and end of year outcomes.
  • Administer CON Practice Incentive Plans.
  • Responsible for maintaining solvency of all funds within the control of OCCA. Analyze and recommend allocation/reallocation of the operating budget and related fund balances within the various clinic operations of OCCA.
  • Track and reconcile financial commitments and provide monthly financial analysis and reports by clinical operation and as a whole for OCCA.
  • Ensure compliance with all state, University, College, and CU Medicine policies and procedures as it relates to clinical operations and clinical financial management.
  • Create and maintain customized spreadsheets on each faculty member detailing annual salary support sources, productivity, etc. Updates and submits Table I to College of Nursing Finance Department.
  • Oversee business operations for all of OCCA.
  • With College Leadership, plan and direct activities that relate to future growth. This includes strategic planning for all aspects of practice management including productivity improvement, information technology, and revenue enhancement.
  • Supervises all OCCA clinic operations managers to include hiring, instructing, retaining, managing and providing performance evaluations in accordance with all applicable CON and University human resources policies and procedures.
  • In collaboration with CON Human Resources and clinic leadership, support efforts related to work culture improvement within clinical settings.
  • Within the guidelines of the University, College, CU Medicine and other appropriate agencies develops, recommends, and implements administrative and fiscal guidelines and procedures for the clinics.
  • Develops multi-year funding plans in collaboration with CON Finance
  • Supports operating clinics in achieving annual program goals, including personnel, space, resource allocation, and business activities
  • In collaboration with OCCA Leadership and providers, develops appropriate outcome metrics to demonstrate quality to peers, insurers, patients and families
  • Initiates performance and/or quality improvement initiatives, in collaboration with OCCA leadership to maximize clinical optimization.
  • Monitors and control revenue and expenditure activity for each source of funds.
  • Supports and suggests updates to OCCA specific guidelines and decision-making related to faculty and staff.

Supervision Received:
  • Work is performed independently under the general direction and authority of the Associate Dean for Clinical and Community Affairs as part of the College of Nursing (CON) faculty practices; must perform within designated clinical practice guidelines.

Supervision Exercised:
  • This position supervises operations managers at various clinical sites.

Salary and Benefits:

Salary is negotiable and commensurate with skills and experience.

This position is not eligible for overtime compensation

The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at


Minimum Qualifications:

  • A bachelor's degree in business, business administration, finance, accounting, healthcare administration, public administration, information systems, or a directly related field from an accredited institution.
    • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
  • The position requires extensive, diverse and progressively responsible experience at the management level, including direct responsibility for clinical operations, specifically in a primary care setting as well as direct responsibility for multiple clinical sites with a proven history of increasing financial performance and overall productivity.
  • Experience with large EMR/billing systems and financial reporting
  • Experience in higher education budget and/or financial management at an academic health center

Preferred Qualifications:
  • The ideal candidate will possess at least 4 of the following 7 preferred qualifications:
    • Experience working with a faculty practice group or Advanced Practice Nurses (APRN)
    • Experience using CU Medicine systems, including A/X, MYBI, etc.
    • Experience with using PeopleSoft Finance, Cognos, or similar financial database/reporting systems.
    • Demonstrated experience at a director level in strategic planning, fiscal management, operational management, and resource allocation
    • Experience with innovative models of care
    • Demonstrated track record of critically thinking about data as it relates to systems, stakeholders, decision making, and support of organizational strategy.
    • Master's degree in business administration, public administration, healthcare administration, or a directly related field from an accredited institution.

Knowledge, Skills, and Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Outstanding customer service skills.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.
  • Operational understanding of health professions education in an academic setting, including its diverse constituents and complex organizational structures
  • Understanding of nurse-led care models and scope of practice of advanced practice nurses
  • Strong financial management and organizational skills
  • Excellent problem solving and negotiation skills
  • Strong computer skills, including the ability to work with a variety of applications
  • Ability to creatively evaluate, analyze, and interpret vast amounts of data in order to recommend solutions and implement a preferred course of action.
  • Ability to set objectives, establish priorities and follow initiatives through to fruition.

Special Instructions to Applicants:Applications are accepted electronically ONLY at Applications will be accepted until finalists are identified, but preference will be given to complete applications received by August 7, 2017. Those who do not apply by 08/7/2017 may or may not be considered.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Application Materials Required:Cover Letter, Resume/CV, List of References

Application Materials Instructions:To apply, please visit: and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references)

Job Category: Business Services

Primary Location: Aurora

Department: H0001 -- Anschutz Medical Campus - 20468 - College of Nursing

Schedule: Full-time

Posting Date: Jul 27, 2017

Closing Date: Ongoing

Posting Contact Name: Tracy Gray, Director of HR

Posting Contact Email:

Position Number: 00730816