HR Assistant (Customer Service Rep) - Hourly

Fort Worth, TX
Jul 28, 2017
Institution Type
Four-Year Institution


Requisition Number

Job Title
HR Assistant (Customer Service Rep) - Hourly

Human Resources - 910600

Quick Link


Department Overview
The University of North Texas System (UNTS) has a great opportunity for a Temporary HR Assistant the UNT System Office in Fort Worth, Texas.

Join our team in this exciting time and help us develop the future of the University of North Texas System.

Position Details
** This posting is an hourly position and is non-benefits eligible

The HR Assistant position serves as the first point of contact to incoming calls/emails/requests for the UNT System HR - Talent Acquisition Department. Work is performed independently within established office policies and procedures under the functional supervision of under the guidance of the Recruiting Support Manager.

Responsibilities of the position include but are not limited to:

* Receives inbound calls and answers general inquiries using knowledge of current HR procedures and practices or knowledge gained through researching online resources during the call.
* Routes caller to appropriate contact for service if unable to answer customer's inquiry directly.
* Enters and updates information in resolution tracking system.
* Takes accurate messages and delivers messages to staff in a timely fashion.
* Applies judgment to troubleshoot and route calls appropriately for best customer service outcome.
* Displays high level of responsiveness to customer's needs, maintaining excellent customer service skills at all times.
* Troubleshoot electronic onboarding issues.
* Reviews and processes human resources forms and assists with completion.
* Scans paper documents into appropriate workflow (files), which may include sorting, researching, and preparing paper documents for scanning.
* Scanning and linking electronic documents in ImageNow. Maintains electronic file integrity, which includes scanning for readability, checking for misfiled documents, and removing duplicate documents.
* Routes incoming mail, distributes correspondence and other material to staff.
* Provides assistance in carrying out any HR projects and special assignments.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Required Qualifications
Qualified candidate will possess High school diploma or GED; and a minimum of three years of general office or clerical experience; or any equivalent combination of experience, education, and training which provides the following knowledge, skills and abilities:

* Demonstrated verbal and oral communication skills.
* Considerable knowledge of modern office equipment, information and filing systems and procedures.
* Basic computer knowledge/technical skills.
* Demonstrated ability to manage difficult customer situations.
* Demonstrated knowledge of telephone etiquette.
* Ability to understand and follow oral and written instructions.
* Ability to communicate effectively and tactfully with the public, and to establish and maintain effective working relationships.
* Ability to maintain accurate detailed records.
* Knowledge of safety and security precautions appropriate to work performed.

Special Instructions to Applicants
* This posting is an hourly position and is non-benefits eligible.

Applicants must submit a resume with their online application.

Pay Rate

Pay Basis

Job Type

Work Schedule
20 hours/week; Monday - Friday

Application Types Accepted
Main Form

Occupational Exposure to HIV/HBV?

Occupational Exposure to Hazardous Chemicals?

Occupational Exposure to Tuberculosis?

Security Sensitive?

Require a valid Texas Driver's License?

Require a certification?


Official Job Title
Non-Student Hourly

Job Open Date

Job Close Date
Open Until Filled

Job Category
Office Personnel