University of North Texas Dallas - IT Student Assistant - UNT Dallas

Location
Dallas
Posted
Jul 27, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
The UNT Dallas ITSS department is looking for Student Assistants to assist Faculty, Staff and students with issues pertaining to information technology. The person in this position will answer phones and troubleshoot computer/network issues. The person in this position will enter tickets into our ticket tracking system and work help ticket requests. The person in this position will perform on-site support for customers who are unable to have their problems solved over the phone. Administrative tasks, answer phone Basic hardware troubleshooting Assist patrons with lab computers, software, and printing Monitor the usage and care of lab facilities All other duties as assigned