University of North Texas Health Science Center - HR Assistant (Customer Service Rep) - Hourly

Fort Worth
Jul 27, 2017
Institution Type
Four-Year Institution
** This posting is an hourly position and is non-benefits eligible The HR Assistant position serves as the first point of contact to incoming calls/emails/requests for the UNT System HR - Talent Acquisition Department. Work is performed independently within established office policies and procedures under the functional supervision of under the guidance of the Recruiting Support Manager. Responsibilities of the position include but are not limited to:* Receives inbound calls and answers general inquiries using knowledge of current HR procedures and practices or knowledge gained through researching online resources during the call.* Routes caller to appropriate contact for service if unable to answer customer's inquiry directly.* Enters and updates information in resolution tracking system. * Takes accurate messages and delivers messages to staff in a timely fashion.* Applies judgment to troubleshoot and route calls appropriately for best customer service outcome. * Displays high level of responsiveness to customer's needs, maintaining excellent customer service skills at all times. * Troubleshoot electronic onboarding issues.* Reviews and processes human resources forms and assists with completion.* Scans paper documents into appropriate workflow (files), which may include sorting, researching, and preparing paper documents for scanning.* Scanning and linking electronic documents in ImageNow. Maintains electronic file integrity, which includes scanning for readability, checking for misfiled documents, and removing duplicate documents.* Routes incoming mail, distributes correspondence and other material to staff. * Provides assistance in carrying out any HR projects and special assignments. The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.