Dispatcher (Communication Officer)
Requisition # 2017-7808
Department Public Safety
Category Public Safety, Security, and Emergency Services
Date Posted 7/26/2017
Full-Time / Part-Time Full-Time
Application Deadline ..
The Princeton University Department of Public Safety (DPS) is the primary department charged with creating a safe and secure environment. DPS operates 24 hours a day, 365 days a year, and is comprised of 108 members. The department consists of professional University police, security officers and dispatcher dedicated to providing best-in-class service to the community. DPS was awarded Law Enforcement Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) in July 2015. CALEA serves as the “International Gold Standard for Public Safety Agencies” and oversees a rigorous accreditation process. DPS dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency and service request calls.
The dispatchers receive calls, monitor several radio frequencies and monitor intrusion and fire alarms in a fast, courteous, accurate and efficient manner. After receiving a call the dispatcher must establish the nature and location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary.
Dispatchers maintain contact with all units in service by accurately tracking, monitoring, and documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems and a radio console with multiple radio channels to dispatch public safety.
The dispatcher must be familiar with operations and call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire and Emergency Medical Services (EMS) Dispatch and The County Emergency Services Support Agencies of the contiguous County's Emergency Service Dispatch, Middlesex County.
The Communications Center operates 24 hours per day, 7 days per week and responds to over 100,000 calls for service and CAD dispatches per year and more than 30,000 emergency and non-emergency phone calls annually. In addition, they provide assistance to walk-up customers and provide general University information about the campus. The successful candidate is a service oriented team player committed to cultivating relationships with and assisting members of the Princeton University community.
- Three years dispatching in a medium volume Public Safety Dispatch service center.
- Hold a current Emergency Medical Dispatcher (EMD) certificate or be able to obtain one within 3 months from date of hire.
- Hold a current Cardio Pulmonary Resuscitation (CPR) card or be able to obtain one within three months from date of hire.
- Hold an Association of Public-Safety Communications Officials (APCO) or National Emergency Communications Institute (NECI) Emergency Communications Officer certification.
- Knowledge of or ability to learn operations of the Campus Wide CCURE Alarm reporting system.
- Knowledge of and operations of a conventional radio system.
- Able to remain seated for long periods of time at a console.
- Must have 20-20 or 20-30 vision either naturally or with corrective lenses; must see well enough to read standard text and data on a computer screen or other monitors.
- Understand telephone conversations over a telephone or radio.
- Speak clearly and enunciate words over a telephone or radio during stressful, emergency situations.
- Ability to: work, organize and operate with a high level of efficiency under pressure and extreme stress, to effectively handle multiple, differing tasks simultaneously; in multiple pieces of technology and software applications, to make critical decisions that affect campus wide response and reaction, to manage down time with self initiated training, communications refreshers and at time limited supervision.
- Knowledge and ability to operate Digital Trunking Radio System.
- Knowledge and ability to provide interagency interoperability using radio systems, simulcast functionality, conventional radio paging formatting and secure KNOX Box operations.
- High School Degree required or equivalent work experience.
- The final candidate must successfully complete a background check.
- This is a unionized position within the International Union, Security, Police and Fire Professional of America (SPFPA).
- The starting salary of $44,000/year is based on the SPFPA contract.
- Work Schedule: Ability to work on all shifts (standard work week is 40 hours, standard shifts are 8, 10 or 12 hours), during various hours, including weekends and holidays. Overtime is mandatory.
- Associate or Bachelor's degree.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Physical Capacity Exam Required
Valid Driver's License Required
FSO-Security, Police, & Fire Profs
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Princeton University requires all candidates to complete a background check successfully prior to the start of employment. The type and extent of background checks may vary depending on job requirements and/or functions.
Princeton University requires some candidates to complete a physical capacity exam successfully prior to the start of employment. The type and extent of physical capacity exam may vary depending on job requirements and/or functions.
Princeton University is a residential community and an employer that operates continuously 24 hours a day. Essential services employees perform jobs that are necessary and required to maintain basic University operations during scheduled closures or unscheduled suspension of normal operations due to emergencies, events, or other situations. Essential services employees may be asked and/or required to perform jobs or duties that fall outside of their normal job classification during an emergency event. Learn more about our Essential Services policy.
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